Sarah Bostic

• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
• Increased table turnover rate through efficient order taking and timely delivery of dishes.
• Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
• Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
• Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
• Increased sales significantly by upselling higher-end products to customers.

• Implemented training systems for a new POS system company wide.

• Developed key team members as well as entire staffs on the new system in multiple locations of the company.

• Overseeing the roll out and adjustments of the new system while maintaining company standards.

• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Delivered prompt payment for event vendors, venues, staff, and transportation providers.
• Supervised onsite team of caterers, audio-visual technicians, and facility management team.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations and procedures.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Prepared for and executed new menu implementations.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Developed and improved training courses to increase staff performance and overall training effectiveness.
• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.

• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Motivated staff to perform at peak efficiency and quality.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Operated efficiently in high-volume setting.