Edwina Holloway
Conduent State and Local Solutions, Inc
North Las Vegas
9
years of professional experience
Seeking Remote Non Phones Or Customer Service Representative role with 4 years of experience in customer support and call center operations. Skilled in data entry, issue resolution, and providing A+ service through heavy inbound/outbound calls. Proficient in multi-tasking with dual monitors, ensuring swift problem-solving, and maintaining product knowledge for high customer satisfaction.
Work History
Customer Service Representative
4 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Inbound Calls
- Data Entry
- Update and Verify personal information
- Transaction processing
- Specialize in managing government and public programs
- Fraud Prevention
Content Moderator
10 Months- Content review-Analyzing Text, Images, and Videos to remove content that violates policies regarding hate speech, Violence, obscenity.
- Policy Enforcement-Ensuring user content adheres to platform guidelines and legal requirements.
- Resilience-Capacity to handle potentially sensitive or graphic situations, etc.
Customer Service Advocate-Retail
4 Months- Managed inbound and outbound customer service calls, accurately performed data entry, processed orders and payments, and updated client records, ensuring issue resolution and high-quality service delivery.
- Investigated and rectified various accounting, service, and delivery issues, contributing to customer satisfaction and retention.
- Maintained current knowledge of products and services, enabling effective communication and support to customers while promoting a positive and empathetic customer experience.
MBR Coordinator
2 Months- Delivered comprehensive customer support, efficiently managing both inbound and outbound calls and resolving a wide range of issues.
- Facilitated access to critical resources for members by providing information and assistance with housing, finance, clothing, health, and internet services.
- Conducted thorough needs assessments to identify and address additional member requirements, ensuring a holistic support approach.
GBD Member Service Representative
10 Months- Resolved member conflicts and addressed complex inquiries, ensuring customer satisfaction and effective problem resolution.
- Assisted members with account issues and guided them through the navigation of internal systems.
- Managed a high volume of inbound and outbound calls to address healthcare benefit queries and facilitate necessary follow-ups.
Member Service Representative
8 Months- Addressed a high volume of inbound customer inquiries, ensuring swift resolution of banking issues and maintaining exceptional customer service standards.
- Managed dual-monitor setups to efficiently navigate systems for deposit services and data entry tasks.
- Conducted effective troubleshooting for debit card-related problems, enhancing customer satisfaction and reducing resolution time.
P-Ebt Associate
2 Years 3 Months- Managed a high volume of inbound calls, ensuring the resolution of customer inquiries related to P-EBT cards.
- Utilized dual-monitor setups to efficiently navigate systems and update client information with precision.
- Delivered exemplary customer service, addressing and resolving questions and concerns to maintain customer satisfaction.
Ground Travel Coordinator for Celebrities
4 Months- Coordinated ground travel arrangements for high-profile clients, ensuring seamless pickups and drop-offs, and adeptly managed sensitive credit card information with utmost confidentiality.
- Delivered exceptional customer service by proficiently handling a high volume of inbound and outbound communications, including calls and emails, while effectively navigating dual-monitor setups.
Production Associate
4 Months- Fabricated automotive batteries, ensuring adherence to rigorous quality standards throughout the manufacturing process.
- Coordinated inventory setup, streamlining production line efficiency and material availability.
Printing Tech & Web Design
2 Months- Executed maintenance and operation of printing machinery to ensure production of high-quality Christmas cards and calendars.
- Conducted web design tasks and effectively managed inventory to support business operations.
Customer Service Agent
9 Months- Delivered exceptional customer service by efficiently booking flights, processing payments, and managing luggage check-ins.
- Resolved customer flight issues promptly, ensuring a high level of satisfaction and service quality.
Education
High School Diploma
MBCS - Medical Billing Coding Specialists
Skills
Data Entry
Heavy Inbound calls
Saab
Slack
Call Center Experience
Problem-Solving Abilities
Computer Knowledge
Microsoft Outlook
Payment Handling
Quality Control
Scheduling
Product Knowledge
Outbound (Follow Up)
Type 30-35 WPM
Payment processing
Call center experience
Active listening
Data entry
Customer service
Microsoft outlook
Timeline
Customer Service Representative
Conduent State and Local Solutions, Inc
04.2026 - CurrentRead More
Content Moderator
TELUS INTERNATIONAL
04.2025 - 02.2026Read More
Customer Service Advocate-Retail
Intouchcx
09.2023 - 01.2024Read More
MBR Coordinator
BeneLynk
07.2023 - 09.2023Read More
GBD Member Service Representative
BCFORWARD RAZOR-Anthem Medicare
09.2022 - 07.2023Read More
Member Service Representative
Teletech Services Corp/USAA BANK
01.2022 - 09.2022Read More
Ground Travel Coordinator for Celebrities
BLS TRANSPORTATION
11.2019 - 03.2020Read More
P-Ebt Associate
VXI GLOBAL SOLUTIONS-FIS
10.2019 - 01.2022Read More
Production Associate
Tesla Gig A Factory
01.2019 - 05.2019Read More
Printing Tech & Web Design
PAUL OXMAN Publishing
10.2018 - 12.2018Read More
Customer Service Agent
WFS/FRONTIER AIRLINES
05.2017 - 02.2018Read More
MOANALUA HA
High School Diploma
Read More
Kaplan College
MBCS from Medical Billing Coding Specialists
Read More