Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

EDWINA IBEM

Richmond,TX

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Upbeat, customer-focused Sales Associate with 5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

6
6
years of professional experience

Work History

Sales Associate

IMAJ LLC
HOUSTON, TX
02.2022 - 02.2024
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.

Customer Service Representative

MECCO LLC
HOUSTON, TX
01.2021 - 01.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Marketing Assistant

EMPRIV GLOBAL LLC
HOUSTON, TX
02.2018 - 01.2019
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Conducted market research to identify potential customer segments and target markets.
  • Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
  • Developed and maintained content and communications to drive marketing campaigns, activities and events.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
  • Kept marketing team informed of latest analytics and metrics through regular reporting.

Education

Bachelor of Arts - LAW AND MARKETING

IMO STATE UNIVERSITY
NIGERIA
02-2012

Skills

  • Payment Processing
  • Inventory Control
  • Customer Needs Assessment
  • Product Sales
  • Contract Preparation
  • Business Development
  • Sales Development
  • Excellent communication skills

Accomplishments

  • BEST AND FOUCSED EMPLOYEE OF THE YEAR AT IMAJ LLC

References

References available upon request.

Timeline

Sales Associate

IMAJ LLC
02.2022 - 02.2024

Customer Service Representative

MECCO LLC
01.2021 - 01.2021

Marketing Assistant

EMPRIV GLOBAL LLC
02.2018 - 01.2019

Bachelor of Arts - LAW AND MARKETING

IMO STATE UNIVERSITY

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EDWINA IBEM