Summary
Overview
Work History
Education
Skills
Timeline
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Edwina Joseph John

Winter Park,FL

Summary

Enthusiastic help desk Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers and management.

Overview

9
9
years of professional experience

Work History

Chat Support Specialist

Lockheed Martin
Orlando, FL
10.2017 - 07.2023
  • Assisted customers with technical issues on a wide range of products and services via live chat.
  • Provided timely, accurate and professional customer service to all clients.
  • Resolved customer inquiries efficiently and effectively within the provided timeframe.

Help Desk Technician

Spectrum
Orlando, FL
03.2017 - 08.2017
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Assisted in the installation of new hardware and software components.

Help Desk Technician

Wipro Technologies
Atlanta, GA
08.2014 - 06.2016
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Updated antivirus protection on all computers on a regular basis.
  • Provided end-user training when needed.

Education

Associate of Applied Science - Information Technology

Westwood College - Atlanta- Georgia
Atlanta, GA
05.2014

Skills

  • Research
  • Telephone Etiquette
  • Special Projects
  • Team Oversight
  • Customer Engagement
  • Customer Services

Timeline

Chat Support Specialist

Lockheed Martin
10.2017 - 07.2023

Help Desk Technician

Spectrum
03.2017 - 08.2017

Help Desk Technician

Wipro Technologies
08.2014 - 06.2016

Associate of Applied Science - Information Technology

Westwood College - Atlanta- Georgia

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Edwina Joseph John