EDWINA KARGBO
Clinton,MD
Summary
Accomplished Store Manager with a proven ability to enhance sales at Cosmoprof through strategic inventory management and workforce development. Expertise in customer relationship building and financial budgeting has led teams to consistently exceed sales goals. Proficient in POS systems and service standard compliance, resulting in improved customer satisfaction and loyalty. Committed to fostering collaboration and leadership within teams to drive continued success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Cosmoprof
Alexandria , VA
01.2024 - Current
- Managed store operations, including budgeting, inventory, and merchandising, to meet and exceed sales goals
- Developed and implemented effective team training programs, boosting employee performance and engagement
- Analyzed sales trends and customer buying habits to optimize product assortment and inventory levels
- Ensured compliance with company policies and safety standards, maintaining a secure and inviting shopping environment
- Coordinated schedules to provide excellent customer service and ensured adequate shift coverage.
- Conducted regular performance evaluations and provided actionable feedback to team members
- Established and maintained strong vendor relationships to improve product availability and reduce lead times
- Led visual merchandising initiatives to align with brand standards and drive sales growth
- Resolved escalated customer concerns, improving satisfaction and loyalty metrics
- Created weekly work schedules for store personnel.
- Demonstrated knowledge of current trends in cuts, styles, and coloring techniques.
- Introduced modern techniques to style and stay up to date withe newest hair, nail,s and makeuptrends.
Store Manager
Starbucks
Steeplechase, MD
10.2023 - 01.2024
- Provided consistent feedback and training to empower team members to deliver exceptional service.
- Oversaw inventory audits, financial reconciliations, and sales reporting to ensure operational accuracy.
- Coordinated financial and budget activities to fund operations and maximize ROI.
- Planned store layouts to enhance workflow efficiency and business outcomes.
- Managed employee schedules and shift assignments for optimal store performance.
- Identified opportunities to increase sales, and implemented targeted initiatives to achieve store targets.
- Delivered quality products to customers by collaborating directly with vendors to resolve delivery issues.
Hairstylist
Drybar Tyson's Corner
Old Town, VA
03.2016 - 01.2022
- Delivered high-quality blowouts and styling services to clients, ensuring satisfaction
- Promoted services through social media platforms, increasing visibility and client bookings
- Maintained a clean and sanitized workspace to comply with health and safety regulations
- Built strong client relationships through consistent delivery of requested services and personalized care
Assistant Manager
Sally Beauty Supply
Alexandria, VA
01.2021 - 12.2021
- Managed daily operations, including sales performance and inventory control
- Strengthened merchandising strategies to drive customer engagement and boost revenue
- Trained and motivated team members to achieve exceptional service standards and productivity
- Made hiring recommendations, enhancing team performance and company profitability
- Developed strategies to increase customer retention and expand the loyal client base
Education
Certificate - Extensions
Bellami Certified Professional
New Jersey05.2021
Associate of Arts - Cosmetology
Paul Mitchell The School
Tyson's Corner, VA12.2015
High School Diploma -
Oxon Hill High School
05.2008
Skills
- Highly motivated, self-starter
- In-Depth Sales Knowledge
- Inventory Management
- Workforce Skill Enhancement
- Customer Relationship Building
- Loss Prevention
- Financial Budgeting
- Collaboration and leadership
- Service standard compliance
- Strategic Issue Resolution
- Proficient in Touchscreen POS Systems
- Strong Organizational Abilities
Certification
- State Of Virginia and Maryland
Timeline
Store Manager
Cosmoprof
01.2024 - Current
Store Manager
Starbucks
10.2023 - 01.2024
Assistant Manager
Sally Beauty Supply
01.2021 - 12.2021
Hairstylist
Drybar Tyson's Corner
03.2016 - 01.2022
Certificate - Extensions
Bellami Certified Professional
Associate of Arts - Cosmetology
Paul Mitchell The School
High School Diploma -
Oxon Hill High School
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