Edwina Pewee
Summary
Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments. Achieved success in team collaboration to meet business objectives and effectively managed escalated customer support issues. Focused on delivering exceptional service and enhancing customer satisfaction.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Manager
Church’s Chicken
Chicago
09.2015 - 05.2026
- Led customer service team to enhance guest satisfaction and loyalty.
- Trained staff on effective communication and conflict resolution techniques.
- Implemented service standards to ensure consistent customer experiences.
- Ran shifts, managed scheduling, and ordered products to ensure operational efficiency.
- Managed scheduling and staffing to meet peak service demands efficiently.
- Resolved customer complaints swiftly to maintain positive brand reputation.
- Monitored service metrics to identify areas for continuous improvement initiatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved product and consumer complaints through effective communication, enhancing customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered ongoing training to associates, improving performance and strengthening customer relations.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Carpentry
Dawson
Chicago, IL 07.2002 - 06.2004
Paul Lawrence Dunbar DVCA
Chicago, ILSkills
- Customer relationship management
- Staff training
- Conflict resolution
- Service standard implementation
- Team leadership
- Effective communication
- Problem solving
- Skilled multi-tasker
Timeline
Customer Service Manager
Church’s Chicken
09.2015 - 05.2026
Carpentry
Dawson
07.2002 - 06.2004
Paul Lawrence Dunbar DVCA