Edwina Williams
Memphis,TN
Summary
Executed multitasking strategies to maintain quality service and streamline back-of-house operations, contributing to overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant BOH Director
Chick-fil-A Restaurants
Memphis, TN
08.2025 - 11.2025
- Oversaw daily back-of-house kitchen operations, ensuring food preparation met company standards and timelines.
- Trained new hires on kitchen procedures, food safety, and equipment handling for efficient team integration.
- Supported team in assembling food orders quickly and accurately in a fast-paced environment.
- Maintained a clean, organized, and safe kitchen workspace, adhering to all food safety and sanitation protocols.
Cook/BOH leader
Chick-fil-A
Memphis, TN
04.2019 - 11.2025
- Led back-of-house kitchen team, overseeing food preparation and order assembly.
- Ensured compliance with food safety and sanitation standards.
- Trained team members on kitchen operations and customer service.
Shift Manager
Wendy's
Memphis, TN
01.2019 - 04.2019
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members to improve service efficiency and customer satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Developed staff schedules to optimize labor costs while meeting business demands.
Shift Manager
Taco Bell
Memphis, TN
03.2018 - 12.2018
- Implemented processes that improved order accuracy and reduced customer wait times.
- Resolved customer complaints effectively, enhancing overall dining experience and retention rates.
- Coordinated team meetings to communicate goals, expectations, and performance feedback.
- Analyzed sales data to identify trends, drive promotions, and enhance product offerings.
Skills
- Ensured compliance with sanitation standards to maintain a safe and hygienic environment
- Ensured adherence to food safety regulations and compliance standards
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
Timeline
Assistant BOH Director
Chick-fil-A Restaurants
08.2025 - 11.2025
Cook/BOH leader
Chick-fil-A
04.2019 - 11.2025
Shift Manager
Wendy's
01.2019 - 04.2019
Shift Manager
Taco Bell
03.2018 - 12.2018