Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Edwyn Carvajal

Westminster,MD

Summary

Dynamic District Manager with proven success at Meineke Car Care, excelling in leadership and data analysis. Expert in enhancing customer service and driving sales growth through effective coaching and marketing strategies. Committed to fostering team development and achieving operational excellence while maintaining a focus on performance metrics. Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Overview

12
12
years of professional experience

Work History

District Manager

Meineke Car Care
Hanover, PA
05.2022 - Current
  • Currently, I hold the position of District Manager for five Meineke Car Care Repair Shops located in the Hanover, New Freedom, and York areas
  • My responsibilities include coaching our store manager in reviewing daily sales calls, analyzing weekly sales figures, and evaluating customer service
  • Additionally, I conduct audits and provide coaching to our technicians to enhance their vehicle inspection skills
  • Furthermore, I am responsible for implementing and updating our business's online marketing strategy through Google
  • As a process-oriented individual, I am committed to personal and professional growth

Store Manager

NTB- National Tire and Battery
Cockeysville, MD
01.2020 - 04.2022
  • The role of the TBC Store Manager is to manage and direct the operation of a NTB store engaging in selling tires and related automotive parts and mechanical services
  • I am responsible for the sales and profit results of the location and the quality of its operation, in compliance with company policies and procedures
  • As store manager I am responsible for hiring, training, developing and evaluating staff who exemplify quality service, in all aspects, to our customers
  • Responsibilities include but aren't limited to:
  • Hire, train, manage and inspire technicians and counter sales people
  • Ensure strong sales and financials
  • Maintain TBC policies and ensure the security and safety of the facility
  • Demonstrate and promote excellent customer service every day
  • Supervise repair and maintenance quality
  • Explain service recommendations and options to customers
  • Pitch in when there is a staffing shortage
  • Assess the skills and abilities of applicants for auto repair

Automotive Service Manager

NTB- National Tire and Battery
Columbia, MD
01.2018 - 12.2020
  • Manage and direct all service department activities of a retail store
  • Engage in selling tires and related automotive parts and mechanical services
  • Supervise the flow of cars within the service department
  • Supervise the Automotive Technicians and General Service Technicians
  • Inform customers of vehicle inspection findings
  • Educate and explain service recommendation to customers
  • Deliver excellent customer service
  • Assist Store Manager with operational duties

Customer Sales Associate

NTB- National Tire and Battery
Columbia, MD
01.2015 - 12.2020
  • Sell mechanical and tire related services
  • Responsible for assisting customer in selecting appropriate services for safe operation of customer's vehicle
  • Knowledge of all products and services and explaining features and benefits to customer in informative and efficient manner
  • Perform highest level of customer service and professional integrity
  • Responsible of assisting in management of TBC Corp
  • Location
  • Makes customer calls daily
  • Assists other sales or service associates as needed in effort to exceed customer expectations
  • Helps maintain perimeter areas of store
  • Maintains showroom
  • Completes TBC Training within set timelines
  • Assists in receiving or transferring goods and maintenance of inventory

Customer Service Representative

Midas Tire Center Inc.
Chula Vista, CA
01.2013 - 12.2015
  • Oversaw regional and local sales managers and their staffs
  • Monitored customer preferences to determine focus of sales efforts
  • Confer with potential customers regarding repairs needs and advise customers on types of equipment to purchase

Education

Howard Community College
Columbia, MD
01.2017

High school or equivalent -

Eastlake High school
Chula Vista, CA
01.2013

Skills

  • Leadership
  • Organization skills
  • Process Driven
  • Data analysis
  • Multitasking Abilities
  • Goal setting and performance metrics
  • Customer service
  • Sales
  • Employee training
  • Team building
  • Performance coaching
  • Marketing implementation
  • Inventory management
  • Process driven
  • Management
  • Conflict management
  • Supervising experience
  • Sales analysis

Languages

English
Professional
Spanish
Professional

Affiliations

I derive great fulfillment from serving my community through my local church. I actively engage in various activities, including delivering groceries to neighbors, offering prayers for those in need, and hosting Bible study groups in our home twice a month.

Family holds the utmost importance in my life. We enjoy outdoor activities such as fishing, both deep-sea and in our local lake. Additionally, we embark on camping trips to various state parks, honing our survival skills.

Homeschooling our children has been a profound privilege for my wife and me.

Accomplishments

Since a young age, I have consistently demonstrated leadership qualities. Each employer I have had has provided me with opportunities to develop and assume greater responsibilities. I derive immense satisfaction from fostering personal and professional growth among my team members. I have actively coached and promoted several individuals, helping them enhance their performance in both their work and personal lives.

Timeline

District Manager

Meineke Car Care
05.2022 - Current

Store Manager

NTB- National Tire and Battery
01.2020 - 04.2022

Automotive Service Manager

NTB- National Tire and Battery
01.2018 - 12.2020

Customer Sales Associate

NTB- National Tire and Battery
01.2015 - 12.2020

Customer Service Representative

Midas Tire Center Inc.
01.2013 - 12.2015

Howard Community College

High school or equivalent -

Eastlake High school
Edwyn Carvajal