Edy Menefee
Richmond,TX
Summary
Knowledgeable and dedicated professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with coworkers and clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Substitute Teacher
Lamar Consolidated Independent School District
12.2020 - 04.2021
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with other educators to plan and review instruction.
Senior Patient Access Representative
Richmond Bone & Joint Clinic
06.2010 - 03.2016
- Answered incoming calls, scheduled appointments and maintained clinic schedule for 25 physician.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved patient billing issues in line with established guidelines.
- Facilitated communication between patients and various departments and staff to ensure prompt and courteous service.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Hairstylist
Crazy Hair Salon
02.1988 - 03.1996
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Wharton High School
Wharton, TXUSA Hair Academy
Rosenberg, TXSkills
- Proficient in Microsoft Office
- Data entry proficiency
- Phone and Email Etiquette
- Administrative Support
- Customer service expertise
- Verbal and written communication
- Team Collaboration
- Patient account management
- HIPAA Compliance
- Regulatory Compliance
- Medical terminology knowledge
- Electronic Medical Records
Timeline
Substitute Teacher
Lamar Consolidated Independent School District
12.2020 - 04.2021
Senior Patient Access Representative
Richmond Bone & Joint Clinic
06.2010 - 03.2016
Hairstylist
Crazy Hair Salon
02.1988 - 03.1996
Wharton High School
USA Hair Academy
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