DAWANNA D. CALAHAN
Cognitive Development Center
Ruston,Louisiana
1
Language
20
years of professional experience
Professional with experience in customer service, prepared to enhance client satisfaction and operational efficiency. Skilled in managing front desk operations, handling inquiries, and resolving issues promptly. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator with positive attitude, adept in using multi-line phone systems, scheduling, and data entry.
Work History
Customer Service/Receptionist
10 Months- Managed approximately 60-75 incoming calls and faxes per day from customers and insurance carries.
- Maintained daily operations of the office.
- Maintained patient records/charts.
- Conversed messages between physicians, nurses, and patients.
- Transcribed physician orders.
- Maintained and ordered medical supplies.
- Coordinated patient services.
- Noted vital signs for the patient’s record.
- Scheduled appointments using electronic health record system.
- Greeted patients and visitors, creating welcoming environment.
- Assisted with patient inquiries, ensuring clear communication of services.
- Managed multi-line phone system, directing calls efficiently.
Office Manager, Payroll Administration Assistant
9 Years 5 Months- Overseeing the work of all office employees to ensure they work productively and meet deadlines to meet company standards.
- Answering telephone calls and emails from customers and clients and directing them to relevant staff.
- Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as requested by staff and approved through management.
- Interviewing and training new office employees and organizing their new hire paperwork.
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working condition.
- Reporting office progress to senior management and working with them to improve office operations and procedures.
- Completes bi-weekly payroll for 75 employees.
- Oversaw supply inventory management, reducing costs through strategic vendor negotiations.
BILLING SPECIALIST
7 Years 3 Months- Answering phones, responding to patients’ requests, or transferring calls to the necessary department.
- Processing medical bills by sending them to the patient and insurance provider, as necessary.
- Accurate logging of payments received from providers and patients while maintaining current records and balances.
- Maintain current records, including billing address, and contact patients as needed.
- Verified accuracy of accounts payable payments, resulting in 85% reduction in payment errors and check reissues.
Office Manager
5 Months- Overseeing the work of all office employees to ensure they work productively and meet deadlines to meet company standards.
- Managed approximately 100 calls and emails from customers and clients and directing them to relevant staff.
- Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as requested by staff and management.
- Interviewing and training new office employees and organizing their employee paperwork.
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working condition.
- Reporting office progress to senior management and working with them to improve office operations and procedures
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Processed and organized billing inquiries to ensure timely resolutions.
- Maintained accurate records of transactions using billing software applications.
- Assisted in preparing monthly reports by compiling data and verifying information consistency.
BILLING Admin/Data Entry Clerk
7 Years- Manage approximately 100 incoming calls and faxes per day
- Input patient Data into the practice’s billing software
- Submit claims to insurance companies and follow up on unpaid claims
- Resolve any issues that arise with claims or payments
- Answer patient inquiries regarding billing and payment
- Maintain accurate records of billing and collection activities
- Generate monthly reports to track billing and collection performance
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Maintain organized patient files to ensure quick access and retrieval.
Education
High School Diploma
Some College (No Degree)
Skills
- Customer Service; Communication; Problem Solving
- Critical thinking
- Leadership; Active Listener
- Teamwork
- Microsoft Team
- La Medicaid Verification/Claims/Billings; Excel; Remarkable Health;
- Paycor; Patient Account System; Zirmed; EFT; Southern Research Background; Lasrs Statistical Resource
- Scheduling appointments
- Reception management
- Appointment coordination
- Confidentiality
- Customer service
- Problem-solving
- Teamwork and collaboration
- Office management
- Billing and invoicing
- Attention to detail
- Computer skills
- Administrative and office support
Section name
- “Experienced healthcare administrative professional with 34+ years of leadership in office management, medical billing, customer service, and patient care coordination - dedicated to excellence, efficiency, and helping organizations thrive.”
- References Available upon request.
Languages
English
Limited Working
Timeline
Customer Service/Receptionist
Green Clinic
01.2026 - 11.2026Read More
Office Manager, Payroll Administration Assistant
Cognitive Development Center
04.2017 - CurrentRead More
BILLING SPECIALIST
Seaside HCBS, LLC
11.2016 - 02.2024Read More
Office Manager
Seaside HCBS, LLC
11.2016 - 04.2017Read More
BILLING Admin/Data Entry Clerk
Green Clinic
01.2007 - 01.2014Read More
Ruston High School
High School Diploma
Read More
Louisiana Delta Community College
Some College (No Degree)
Read More