JULIANA ROBINSON

• Manage approximately 90 patient touchpoints daily, coordinating timely follow-up, patient outreach, and care activities to support preventive and chronic care needs.
• Conduct detailed medical record and chart reviews to identify, validate, and abstract documentation supporting HEDIS quality measures, ensuring accuracy and compliance with organizational and regulatory requirements.
• Identify gaps in care, missing documentation, and quality measure opportunities, collaborating with providers and interdisciplinary teams to facilitate appropriate follow-up and closure.
• Utilize Epic and Excel to track patient data, maintain accurate documentation, monitor quality metrics, and support data-driven quality improvement initiatives.
• Analyze clinical and operational data and performance trends to identify quality gaps, workflow inefficiencies, and opportunities to improve patient outcomes and operational performance.
• Monitor HEDIS and other quality performance metrics, supporting the development and implementation of action plans to improve measure compliance and overall quality performance.
• Collaborate with healthcare providers, internal teams, and key stakeholders to communicate findings, address care gaps, and promote continuous improvement in healthcare delivery.
• Support patient outreach and follow-up initiatives focused on preventive care, chronic disease management, and adherence to evidence-based quality standards.
• Maintain high standards of data accuracy, confidentiality, and documentation integrity while performing clinical data abstraction and quality-related activities.

• Provide ongoing administrative and operational support in a high-volume hospital setting
• Assist with patient flow, scheduling, and coordination of services
• Maintain accurate records within Epic EMR system
• Support patient experience by ensuring efficient communication and service

• Supported medical floor operations, including patient discharges, transport coordination, and medical record management
• Facilitated communication between clinical teams to ensure smooth patient transitions
• Assisted in managing patient throughput in a fast-paced hospital environment
• Maintained accurate and compliant documentation within Epic
• Contributed to overall efficiency of daily hospital operations

• Assisted students in crafting strategies that enhanced academic, behavioral, and emotional outcomes
• Partnered with staff to design and implement individualized support plans tailored to student needs
• Engaged diverse student populations, including individuals facing mental and physical health challenges, to foster inclusive support
• Developed strong communication, advocacy, and case support skills

Expected graduation