Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Zandanel

Lisle,IL

Summary

Enthusiastic Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, empathy, understanding customer desires, and providing customized solutions to build loyalty. Ready to apply 5 years' experience to a challenging, satiating, long-term position.

Overview

5
5
years of professional experience

Work History

Installation / CSR Specialist

VMS
11.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Data Entry / Salesforce / Quickbooks.
  • Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
  • Business / Client file building.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Retail Associate

Chicago Gift Baskets
06.2022 - 02.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Demonstrated attention to detail in selecting appropriate materials based on product type and packaging requirements.
  • Stayed updated on current gift-wrapping trends, incorporating new ideas into daily operations for enhanced offerings.

Front Desk Receptionist / Office Assistant

Heritage Cadillac
10.2021 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in / check-out process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.

Team Lead

Subway
08.2019 - 06.2021
  • Responsible for being the primary leader of three people plus and performance per shift.
  • Fulfilling customer orders in person, online, phone, or catering in a timely manner.
  • Responsible for opening and closing several stores day-to day, ordering and stocking store inventory, following sanitation guidelines per code, and balancing end-of-day revenue.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Tonganoxie High School
Tonganoxie, Kansas
06.2020

Skills

  • Attention to Detail
  • Customer Service
  • Critical Thinking
  • Conflict Resolution
  • Data Entry
  • Flexible and Adaptable
  • Multitasking Abilities
  • Problem-Solving
  • Positive Attitude
  • Typing Skills
  • Time Management
  • Sales Knowledge

Timeline

Installation / CSR Specialist

VMS
11.2023 - Current

Retail Associate

Chicago Gift Baskets
06.2022 - 02.2023

Front Desk Receptionist / Office Assistant

Heritage Cadillac
10.2021 - 03.2022

Team Lead

Subway
08.2019 - 06.2021

High School Diploma -

Tonganoxie High School

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Sabrina Zandanel