Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer
Volunteer
Volunteer
Generic
Lauren Volchansky

Lauren Volchansky

South Daytona,FL

Summary

Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms, and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction. Enthusiastic spa receptionist with career success providing spa services to guests. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits. Courteous Spa Attendant with experience maintaining organized, clean premises, replenishing supplies and answering client inquiries. Personable and coordinated individual with in-depth knowledge of guest safety and operational standards for spa operations. Committed to building positive relationships with guests to promote satisfaction and repeat business.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Barista

Starbucks
Port Orange, FL
07.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Receptionist

Isleta Resort And Casino
Isleta, NM
08.2019 - 03.2021
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered and quickly redirected large volume of calls on central system.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.

Volunteer

Los Lunas Schools
Los Lunas, NM
02.2016 - 05.2019
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Encouraged donations by supporting community fundraising events and campaigns.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Assisted with special events or programs.

Education

High School Diploma -

Los Lunas High School
Los Lunas, NM
08.2015 - 05.2019

Skills

    Office administration

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Accomplishments

  • Assisted management with the training of new staff members.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Timeline

Barista

Starbucks
07.2022 - Current

Receptionist

Isleta Resort And Casino
08.2019 - 03.2021

Volunteer

Los Lunas Schools
02.2016 - 05.2019

High School Diploma -

Los Lunas High School
08.2015 - 05.2019

Volunteer

I have helped with the Road Runner Food Drive for three years consecutively; working with an amazing team to provide help to people in need.

Also helped local schools for special events by setting up decorations and helping in various ways.

Volunteer

I have helped with the Road Runner Food Drive for three years consecutively; working with an amazing team to provide help to people in need.

Also helped local schools for special events by setting up decorations and helping in various ways.

Volunteer

I have helped with the Road Runner Food Drive for three years consecutively; working with an amazing team to provide help to people in need.

Also helped local schools for special events by setting up decorations and helping in various ways.

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Lauren Volchansky