Emily Crump
Huntington,WV
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GC Services
Huntington, WV
08.2019 - 12.2022
- Collected over $50,000 in past due revenue for company while optimizing customer experience.
- Provided knowledgeable and reliable customer service.
- Entrusted to train over 20 new associates monthly in a mentor position.
- Consistently achieved top statistics in my department, including customer satisfaction, account collections, and phone call efficiency metrics.
Direct Support Caregiver
Autism Services Center
Huntington, WV
06.2016 - 08.2019
- Worked directly with clients providing daily living requirements including-but not limited to- bathing, dressing, feeding, socializing, and recreational activities.
- Completed assessments punctually and diligently.
- Worked with the psychology team to identify issues and create effective routines and behavioral plans specific to each individual in the organization.
- Depended on to grocery shop for client home, clean client home, buy groceries, monitor appointments, and overall maintain client's joy and wellbeing.
Education
Bachelor of Science - Psychology
Pennsylvania State University
University Park12-2026
Skills
- Attentive and empathetic client care
- Dedication to excellence in all endeavors
- Commitment to customer or client satisfaction
- Eagerness to learn, listen, cooperate, and optimize
- Innovative and creative problem solving
- Communicates effectively and respectfully
Personal Biography
My name is Emily Crump and I am a West Virginia resident and psychology major at Pennsylvania State University. As a single mother of two- and full-time employee as well, I utilize skills like time management, organization, determination, and equanimity on a daily basis. My family serves as the unwavering motivation to pursue my career goals and the inspiration for consistent betterment. My values include empathy, self-accountability, patience, and gratitude. Each of these values will be pivotal in my career as a drug and alcohol rehabilitation counselor which is my goal upon completion of my master's degree.
In pursuit of a master's degree in psychology to specialize in cognitive behavioral therapy, I have maintained high academic honors as a consistent Dean's List student with a GPA of 3.7.I have a passion for facilitating a positive impact or improvement in the quality of life of others and I aim to use CBT to stretch that positive impact as widely as possible to people in various circumstances but focusing on drug counseling due to experience with loved ones in my own life that have impacted and inspired me in many ways.
In my career, I will utilize my advanced skills in compassion, creativity, dedication, and leadership to reach and surpass my professional goals and make the positive impact that I know I am capable of and that fellow humans deserve. When I'm not working or studying, I live to raise my tiny humans to the best of my ability and we enjoy playing outside, making art, travelling, cooking, and reading together.
Timeline
Customer Service Representative
GC Services
08.2019 - 12.2022
Direct Support Caregiver
Autism Services Center
06.2016 - 08.2019
Bachelor of Science - Psychology
Pennsylvania State University
Similar Profiles
Cherelle HallCherelle Hall
CSR - Customer Service Representative at GC SERVICESCSR - Customer Service Representative at GC SERVICES
Brittany RiggsBrittany Riggs
Call Center Collection Agent at GC ServicesCall Center Collection Agent at GC Services
Veronica L. StovallVeronica L. Stovall
Recovery Analyst at GC ServicesRecovery Analyst at GC Services
Shay WardShay Ward
Customer Service Representative at GC ServicesCustomer Service Representative at GC Services
Kristina OstranderKristina Ostrander
Infection Control Practitioner at Encompass Health Rehabilitation HospitalInfection Control Practitioner at Encompass Health Rehabilitation Hospital