Eemone Parker
Burlington,NC
Summary
Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing, and maintaining financial records. Strengths include a deep understanding of accounting procedures, proficiency in billing software, and the ability to handle high-volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits.
Overview
6
6
years of professional experience
Work History
Correspondence Billing Specialist
Labcorp
Burlington, NC
11.2024 - Current
- Verified insurance coverage and identified third-party payers for billing purposes.
- Maintained accurate records of collections, adjustments, and denials in the system.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated incorrect billings and processed refunds as necessary.
- Performed data entry into accounting software programs such as QuickBooks.
Concierge
East West Partners Management
Chapel Hill, NC
05.2019 - Current
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Ensured that all customer complaints were addressed in a timely fashion.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Monitored inventory levels of supplies required for daily operations, including brochures and maps.
- Responded promptly to all customer inquiries via telephone, email, or face-to-face contact while maintaining a friendly demeanor.
- Managed incoming calls from guests, ensuring that all requests were handled efficiently and accurately.
A/R Specialist
LabCorp
Graham, NC
06.2022 - 11.2024
- Researched and resolved customer disputes regarding billing issues.
- Reviewed customer accounts for accurate information and payment terms.
- Generated reports on account activity, aging analysis, and outstanding balances.
- Researched and resolved discrepancies in customer accounts.
- Performed other duties as assigned by the supervisor and manager.
- Worked with team members to identify and develop process improvements.
Education
Associate of Arts - Animal Care And Management
Alamance Community College
Graham, NC05-2022
Skills
- Billing procedures
- Insurance verification
- Dispute resolution
- Data entry
- Accounting software
- Customer relationship management
- Customer service
- Attention to detail
- Effective communication
- Analytical thinking
- Team collaboration
- Conflict resolution
- Revenue cycle management
- Medical coding
- Insurance claim processing
- Patient account management
- Accounts receivable management
Timeline
Correspondence Billing Specialist
Labcorp
11.2024 - Current
A/R Specialist
LabCorp
06.2022 - 11.2024
Concierge
East West Partners Management
05.2019 - Current
Associate of Arts - Animal Care And Management
Alamance Community College