Vianette Hernandez
Manager
Desert Hot Springs,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
27
27
years of post-secondary education
Work History
Manager- Patient Access Center
Eisenhower Medical Center
Rancho Mirage, CA
05.2013 - 01.2022
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated report data to proactively adjust and enhance operations.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Headed project teams specializing in design and launch activities.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Manager - Lucy Curci Cancer Center
Eisenhower Medical Center
Rancho Mirage, CA
02.2011 - 05.2013
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving safety and service goals.
- Resolved escalated customer issues and boosted patient retention rates by 10%.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Medical Coding and Billing
Innovative Billing Services
Desert Hot Springs, CA
03.2009 - 02.2011
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Initiated, performed and documented quarterly coding audits for physicians.
Education
Bachelor of Arts - Healthcare Administration
Capella University
Minneapolis, MN 10.2019 - Current
Medical Office Management Certificate - Medical Office Management
Desert Career College
Palm Springs, CA 02.2002 - 12.2022
High School Diploma -
Coachella Valley High School
Thermal, CA 09.1996 - 06.2000
Skills
Statistical Data Management
EMR
Strategic planning
Policies and procedures
Staff Management
Coaching and mentoring
Verbal and written communication
Key Performance Indicators
Improvement initiatives
Project Management
Excellent multi-tasking ability
Problem-Solving
Cultural Awareness
Affiliations
The National Society of Leadership and Success
Timeline
Bachelor of Arts - Healthcare Administration
Capella University
10.2019 - Current
Manager- Patient Access Center
Eisenhower Medical Center
05.2013 - 01.2022
Manager - Lucy Curci Cancer Center
Eisenhower Medical Center
02.2011 - 05.2013
Medical Coding and Billing
Innovative Billing Services
03.2009 - 02.2011
Medical Office Management Certificate - Medical Office Management
Desert Career College
02.2002 - 12.2022
High School Diploma -
Coachella Valley High School
09.1996 - 06.2000