Shannon Damron

• Navigated within patient records to locate requested documentation, successfully completing over 50 requests per day.
• Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
• Reproduced protected health information by using data extraction and file management techniques.
• Generated cover letters, pre-payment notices and invoices to mail information to requestors.
• Resolved medical record discrepancies by collecting and analyzing information.
• Completed certifications and notarization of documents for court and legal purposes.
• Date stamped requests and highlighted pertinent data to facilitate processing.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Trained staff members on use of POS system.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
• Greeted new customers, discussed specials and took drink orders.
• Supervised server staff and simultaneously served personal section of tables.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Loaded and unloaded items/materials in a timely manner from the warehouse to each branch of the banking facilities.

Worked closely with corporate dispatch with attention to detail on all service deliveries and drop offs.

Handled classified documents, checks, and other sensitive banking information.