Nichelle FLowers
Leland,MS
Summary
Personable customer service offering 4 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Teleperformance
Virtual, Virtual
10.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Prior Authorization Representative
CVS Healthcare
Richardson, TX
09.2020 - 10.2021
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
Customer Service Agent, Contract
InnoSource
Lewisville, TX
05.2020 - 09.2020
- Connect with our customers and help them with everyday account maintenance this could include answering questions about payments, due dates, and more.While most of the calls are inbound, you will be conducting some follow up calls with customers to ensure a resolution .
Customer Service Agent
IQor
Richardson, TX
03.2019 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
High School Diploma -
Leland High School
Leland, MS05.2010
Skills
- External Audits
- Teller Transactions
- Appointment Scheduling and Confirmation
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Call Documentation
- Customer Service
- Effective Customer Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Service Representative
Teleperformance
10.2020 - Current
Prior Authorization Representative
CVS Healthcare
09.2020 - 10.2021
Customer Service Agent, Contract
InnoSource
05.2020 - 09.2020
Customer Service Agent
IQor
03.2019 - 09.2020
High School Diploma -
Leland High School
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