Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Lee

Manitowoc

Summary

Authorized to work in the US for any employer.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on and learn added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Member Service Representative

Shoreline Credit Union
03.2023 - Current
  • Processing standard teller transactions for members, including servicing client accounts, accepting loan payments, closing safe deposits, cashing checks, balancing cash drawers, handling night and mail deposits, correcting discrepancies, and selling cashier’s checks and money orders
  • Maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
  • Assisting supervisors with audit and balancing of vault and ATMs
  • Balancing automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs)
  • Answering phone calls from members and assisting members with account inquiries and credit union’s products
  • Verified customer identification and documentation for compliant transactions.
  • Promoting credit union products and services
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Trained new employees regarding company operations, policies and services.
  • Provided backup support for organizational leadership.

Guest Service Leader/Safety & Wellness Coordinator

Kwik Trip
01.2020 - 03.2023
  • Ensuring guest satisfaction and resolving any of the guest’s issues or complaints
  • Delegating duties to coworkers and working together as a team to ensure shift duties are completed in a timely manner
  • Maintaining a well stocked store and ordering merchandise when needed
  • Training and coaching new staff
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Handling last minute absences
  • Opening and closing registers for new shifts or for the end of the day
  • Counting the store’s safes and taking account if registers are over or under for the shift.

Guest Service Worker/Safety & Wellness Coordinator

Kwik Trip
09.2017 - 03.2023
  • Encouraging coworkers to work safe and create a safe environment for coworkers and guests in our store
  • Monthly safety walks, making sure the store has the correct PPE for coworkers and everything is working correctly
  • Training and certifying coworkers for Lock Out Tag Out
  • Ensuring that the store has everything prepared in case of an unplanned emergency
  • Recording injures of coworkers and guests to send to HR
  • Responsible for ensuring every coworker’s knowledge of Kwik Trip’s Zero Injury Culture standards after their 90 days.

VOLUNTEER

GOODWILL INDUSTRIES
12.2016 - 12.2016
  • Assisted with organizing store front and merchandise to be put on sale as part of community service graduation requirement
  • Helped customers when they were in need of assistance
  • Inspected donated items to make sure the product was in good shape
  • Maintained a clean store.

VOLUNTEER

FELICIAN VILLAGE
12.2012 - 01.2013
  • Provided companionship with senior residents as part of school volunteer curriculum.

Education

HIGH SCHOOL DIPLOMA - COMPUTER/ TECHINCAL LITERACY

LINCOLN HIGH SCHOOL
Manitowoc, WI

Skills

  • Teller Transactions
  • External Audits
  • Customer Support
  • Policy and Procedure Adherence
  • Customer Data Confidentiality
  • Inventory Monitoring
  • Guest Satisfaction
  • Cash Register Operations
  • Company Safety Policies
  • Promoting Services and Amenities
  • Guest Experience Management
  • Coaching and Mentoring

Certification

Customer Service (6 years)

Educating & implementing safety (4 years)

Cashier (6 years)

Stocking (5 years)

Inventory (3 years)

Training & Certifying (4 years)

Truck Ordering (3 years)

Safety & Wellness Coordinator (4 years)

Guest Services Management (4 years)

Teller/Member Service Representative

Backup Supervisor/Manager

Audits

Timeline

Member Service Representative

Shoreline Credit Union
03.2023 - Current

Guest Service Leader/Safety & Wellness Coordinator

Kwik Trip
01.2020 - 03.2023

Guest Service Worker/Safety & Wellness Coordinator

Kwik Trip
09.2017 - 03.2023

VOLUNTEER

GOODWILL INDUSTRIES
12.2016 - 12.2016

VOLUNTEER

FELICIAN VILLAGE
12.2012 - 01.2013

HIGH SCHOOL DIPLOMA - COMPUTER/ TECHINCAL LITERACY

LINCOLN HIGH SCHOOL

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