Camilla C. Ojeda
Decatur,GA
Summary
Dynamic professional with a proven track record at The Home Depot, adept in process improvement and operational efficiency. Excelled in roles requiring team leadership and Microsoft Office proficiency, achieving significant workflow enhancements and customer satisfaction. Expert in CRM and conflict resolution, consistently surpassing sales targets through strategic cross-selling and robust client relationships.
Overview
15
15
years of professional experience
Work History
Settlement coordinator
The Home Depot
Atlanta, GA
03.2022 - Current
- Managed and facilitated settlement processes for clients, ensuring accuracy and efficiency in documentation and communication
- Conducted thorough research and analysis to resolve settlement issues promptly, maintaining high levels of client satisfaction
- Collaborated with internal teams to streamline settlement procedures, resulting in improved workflow and reduced processing time
Personal banker
Ameris Bank
Fairburn, GA
06.2010 - 03.2022
- Provided personalized banking services to customers, including account management, loan processing, and financial advice
- Cultivated strong relationships with clients, resulting in increased customer retention and referrals
- Achieved sales targets through effective cross-selling of banking products and services
Insrallarions Coordinator
The Home Depot
Atlanta, GA
07.2016 - 08.2018
- Coordinated installation projects from inception to completion, ensuring adherence to project timelines and budget constraints
- Liaised with clients, contractors, and internal teams to schedule installations and resolve any issues or concerns
- Conducted quality assurance checks on completed installations to ensure compliance with company standards
Education
Western Governors University -
Western Governors University
01.2025
High School -
Hyde park high School
Chicago, IL06.1997
Skills
- Team Leadership & Coaching
- Performance Monitoring & Metrics
- Sales Environment Strategy
- Conflict Resolution & Escalation
- Recruitment & Employee Development
- Process Improvement & Operational Efficiency
- Customer Relationship Management (CRM)
- Verbal & Written Communication
- Computer Skills (List specific software/tools)
- Microsoft office
Timeline
Settlement coordinator
The Home Depot
03.2022 - Current
Insrallarions Coordinator
The Home Depot
07.2016 - 08.2018
Personal banker
Ameris Bank
06.2010 - 03.2022
Western Governors University -
Western Governors University
High School -
Hyde park high School
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