Summary
Work History
Education
Skills
Timeline
Generic

Donna Campobasso

Roselle,IL

Summary

Customer service professional with a diverse background in account management, wholesale distribution, hospitality, and retail sales. Proven ability to quickly adapt to new tasks and exceed expectations. Seeking a full-time position to utilize extensive skills and experience.

Work History

Senior Call Center Representative

Illinois Housing Development Authority
- Current
  • Provide assistance and guidance to customers regarding housing programs
  • Serve as a resource for other call center representatives
  • Handle escalated customer inquiries and complaints
  • Ensure compliance with program guidelines and regulations.

Call Center Representative

Illinois Homeowners Assistance Fund
  • Assisted customers with inquiries related to the Illinois Homeowners Assistance Fund program
  • Provided information on eligibility criteria and application process
  • Addressed customer concerns and resolved issues in a timely manner.

Call Center Representative

Illinois Rental Payment Program
  • Assisted customers with inquiries related to the Illinois Rental Payment Program
  • Guided customers through the application process and document submission
  • Handled a high volume of incoming calls and maintained accurate records.

Accounts Receivable Coordinator

PLZ Aeroscience Corp.
  • Processed Accounts Receivables and managed accounts
  • Conducted regular updates of client collections log
  • Made collections calls on past due invoices
  • Processed rebates.

Customer Service Representative

PLZ Aeroscience Corp.
  • Handled customer orders, inquiries, complaints, and requests via phone, mail, fax, or email
  • Collaborated with inside and outside sales teams to assist where needed
  • Provided optimal customer service to maintain existing business relationships
  • Updated and maintained various records for assigned customer accounts
  • Assisted customers with claims processing and provided product literature and samples.

Event Coordinator's Assistant

Lee n' Eddies Catering, Inc.
  • Collaborated with Event Coordinator on menu concepts and special events
  • Managed planning and execution of catering functions
  • Prepared proposals and contracts
  • Ensured quality of products and service for events
  • Scheduled team members and assisted with event preparations and follow-ups.

Customer Service Representative

Lee n' Eddies Catering, Inc.
  • Assisted customers with menu planning and promoted specials
  • Coordinated with kitchen staff regarding orders and deliveries
  • Resolved problems with incorrect orders and late deliveries
  • Maintained customer database for monthly mailings of specials.

Office Manager

DM Builders, Inc.
  • Managed all administrative duties and customer service operations
  • Processed accounts receivables and payables and reconciled customer accounts
  • Generated quarterly profit and loss reports
  • Made collections calls on past due invoices and scheduled subcontractors.

Operations Manager/Executive Housekeeper

Marriott Courtyard and Residence Inn by Marriott
  • Oversaw housekeeping and front desk operations for a 96-room hotel
  • Hired and trained housekeeping staff and created weekly schedules
  • Conducted safety training for staff and managed inventory of supplies.

Education

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • SAP: Customer Service and Accounting
  • QuickBooks
  • Mapics
  • AS400
  • Excellent time management, organizational, and multitasking abilities
  • Detail-oriented with strong communication and data entry skills
  • Proficient in Call Center Phone systems (Ring Central, etc)
  • Outstanding customer service skills, both over the phone and in person
  • Ability to work independently or as part of a team
  • Positive and outgoing demeanor

Timeline

Senior Call Center Representative

Illinois Housing Development Authority
- Current

Call Center Representative

Illinois Homeowners Assistance Fund

Call Center Representative

Illinois Rental Payment Program

Accounts Receivable Coordinator

PLZ Aeroscience Corp.

Customer Service Representative

PLZ Aeroscience Corp.

Event Coordinator's Assistant

Lee n' Eddies Catering, Inc.

Customer Service Representative

Lee n' Eddies Catering, Inc.

Office Manager

DM Builders, Inc.

Operations Manager/Executive Housekeeper

Marriott Courtyard and Residence Inn by Marriott

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Donna Campobasso