Hannah Estes
Aurora,MO
Summary
Highly motivated Sales Associate with exceptional customer service and sales experience. Proficient in implementing strategies to enhance team performance and customer satisfaction. Demonstrates strong leadership and problem-solving skills in fast-paced retail environments.
Overview
6
6
years of professional experience
Work History
Closing Manager
Apple Market
10.2022 - Current
- Successfully managed daily store operations, ensuring smooth closing procedures and maintaining a clean and organized environment.
- Train and supervise a team of employees, fostering a positive work culture and promoting teamwork.
- Provide exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
- Responsible for cash management, including counting and reconciling cash drawers.
- Collaborated with other managers to develop and implement strategies to improve store performance and customer satisfaction.
Cashier
The Chill Factory Shaved Ice
05.2021 - 08.2021
- Greeted and served customers in a friendly manner.
- Prepared shaved ice and stocked the freezer.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Sales/Stock Associate
Flying V Mercantile
11.2017 - 01.2019
- Greeted customers and directed to requested products.
- Performed light housekeeping and cleaning by discarding trash and cardboard, along with sweeping and mopping floors.
- Managed inventory storage in clean and organized fashion.
- Stayed current on available products, store promotions and customer service policies to better assist with any need.
- Worked closely with Manager to solve problems and handle customer concerns.
- Educated customers on promotions to enhance sales.
Education
Psychology
Missouri Southern State University
Joplin, MO05.2025
High School Diploma -
Aurora High School
Aurora, MO05.2019
Skills
- Customer Service
- Decision-making capabilities
- Task Delegation
- Performance Evaluations
- Problem-solving abilities
- Operations Oversight
- Teamwork and Collaboration
- Organizational Skills
Timeline
Closing Manager
Apple Market
10.2022 - Current
Cashier
The Chill Factory Shaved Ice
05.2021 - 08.2021
Sales/Stock Associate
Flying V Mercantile
11.2017 - 01.2019
Psychology
Missouri Southern State University
High School Diploma -
Aurora High School
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