LUIS E RAMIREZ
Wells Fargo
DENVER,CO
1
Language
1
Certification
13
years of professional experience
Bilingual Personal Banker with extensive customer-facing experience in financial services. Delivered personalized service and built strong client relationships by accurately handling financial transactions and effectively resolving inquiries. Focused on identifying client needs and promoting tailored banking solutions to ensure high levels of customer satisfaction.
Work History
Personal Banker-Bilingual
2 Years- Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services and digital solutions to help customers succeed financially.
- Assisted customers with opening accounts, completing service requests, and submitting credit applications while offering suitable bank products and notary public services tailored to customer needs.
- Delivered exceptional customer service by resolving concerns, adhering to procedures to minimize errors and fraud, and efficiently processing account transactions.
- Supported the branch manager in managing branch operations and ensuring smooth day-to-day functions, and filled in for the branch manager as needed.
Server
2 Years 1 Month- Contributed to operations at Michelin-listed restaurant, enhancing guest experience.
- Collaborated with team to enhance service delivery and food quality in a fast-paced dining environment.
- Ensured guests left satisfied, fostering repeat visits, recommendations, and positive reviews.
Server, Barista, and Bartender
6 Months- Supported private events including weddings, business meetings, conventions, and banquets for up to 400 guests, ensuring seamless execution.
- Executed tasks in high-pressure environments with consistent precision and quality.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu knowledge and service protocols, fostering team collaboration.
Server
1 Year 10 Months- Recreated and provided the best culinary experience for customers by fusing Japanese and Peruvian cuisine.
- Balanced flavors between food and drinks while explaining the menu and offering recommendations based on guests' preferences.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline service processes and improve efficiency.
Ski Lift Operator Supervisor
1 Year 6 Months- Responsible for the operations of the Silver Queen Gondola and chairlifts at Aspen Mountain.
- Assisting visitors to have safe access to the facilities and ensure guests do not suffer accidents.
- Ensuring that customers enjoy an excellent day of skiing.
Ducts and Tanks Insulator
1 Year 9 Months- Completed full insulation for pipes and tanks on high towers in Petrochemical Plant.
- Met project completion standards with zero rejections.
- Worked under pressure and extended hours to ensure committed delivery times were met.
Barista and Bartender
4 Years 2 Months- Recreated and provided the best experience for our customers.
- Balanced flavors between food and drinks while explaining menu items and offering tailored recommendations based on guests’ preferences.
- Delivered exceptional customer service, fostering a welcoming environment for patrons.
- Operated espresso machines and brewing equipment, ensuring high-quality beverage preparation.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Education
Bachelor - Financial and Accounting
Skills
Customer Support
Risk Prevention
Relationship building
Branch operations
Customer service
Sales techniques
Fraud prevention
Conflict resolution
Accomplishments
- Supervised team of 7 staff members.
Certification
- TWIC
- OSHA
- USDA Training
- Sommelier intro. course
LANGUAGES
Fluent in English and Spanish
Timeline
Personal Banker-Bilingual
Wells Fargo
08.2024 - CurrentRead More
Server, Barista, and Bartender
Rising Higher Staffing Solutions
10.2022 - 04.2023Read More
Server
Temaki Den
07.2022 - 08.2024Read More
Ski Lift Operator Supervisor
Ski Aspen
11.2020 - 05.2022Read More
Server
Matsuhisa
08.2020 - 06.2022Read More
Ducts and Tanks Insulator
Marquis Construction Services
08.2018 - 05.2020Read More
Barista and Bartender
La Barra Café
02.2014 - 04.2018Read More
LaSalle University
Bachelor from Financial and Accounting
Read More