Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERICK FLORES

San Antonio,TX

Summary

Reliable professional with 8+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in Customer Service, Operations and Technology. Methodical cellular repair professional skilled in debugging devices, repairing parts and replacing components, LCD screens and charging ports. Driven to meet or exceed production objectives on daily basis. Proficient in cost-effective and accurate repairs.

Overview

14
14
years of professional experience

Work History

Lead Repair Technician

Assurant
09.2021 - 11.2022
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maximized performance by monitoring daily activities and mentoring team members.

Operations Manager

Sprint
08.2012 - 04.2019
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reported issues to higher management with great detail.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Geek Squad Agent

Best Buy
10.2008 - 06.2012
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Wrote reports on computer statuses and maintenance jobs.

Education

Associate of Science - Engineering (Pre-Engineering)

San Antonio College
San Antonio, TX
06.2024

Skills

  • Employee Performance
  • Equipment Installation
  • Accurate Reporting
  • Customer Satisfaction
  • Operating Practices
  • Process Improvement Strategies
  • Maintain Equipment
  • Inventory Control
  • Management Training
  • Microsoft Office Suite Expertise
  • Systems Implementations
  • Performance Monitoring and Evaluation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary

Timeline

Lead Repair Technician

Assurant
09.2021 - 11.2022

Operations Manager

Sprint
08.2012 - 04.2019

Geek Squad Agent

Best Buy
10.2008 - 06.2012

Associate of Science - Engineering (Pre-Engineering)

San Antonio College

Similar Profiles

CREATE PROFILE
ERICK FLORES