Joshua Rabaza
Bronx,NY
Summary
Adept Lead Repair Technician with a proven track record at TechTronic Iphone Macbook Repair, enhancing service quality through diagnostic excellence and preventive maintenance. Mastered soldering and mechanical repairs, alongside fostering team collaboration. Achieved notable first-time fix rates, underscoring a commitment to continuous improvement and training. Demonstrates exceptional problem-solving and mentoring capabilities.
Overview
20
20
years of professional experience
Work History
Lead Repair Technician
TechTronic Iphone Macbook Repair
10.2018 - Current
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Implemented preventive maintenance measures to decrease emergent issues.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Collaborated effectively with cross-functional teams to resolve escalated customer concerns promptly and professionally.
- Cultivated a positive work environment by encouraging open communication and transparent feedback among colleagues.
- Proactively identified opportunities for continuous improvement within the repair processes, resulting in cost savings and improved service quality.
- Achieved higher first-time fix rates by staying updated on latest industry trends and technologies through training sessions and workshops attended regularly.
Repair Technician
1800 Fix
08.2004 - 10.2018
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Followed detailed repair and maintenance procedures for consumer products.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
Education
Associate of Science - Information And Computer Systems
Monroe College
Bronx, NY06-2026
Skills
- Training and mentoring
- Diagnostic Skills
- Soldering Proficiency
- Mechanical Aptitude
- Problem solving ability
- Hand and power tools
- Parts Replacement
- Mechanical Repair
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Repair Technician
TechTronic Iphone Macbook Repair
10.2018 - Current
Repair Technician
1800 Fix
08.2004 - 10.2018
Associate of Science - Information And Computer Systems
Monroe College
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