Efrain Arriola
314 North Prairie Creek Road Dallas,TX
Summary
Skilled switchboard operator with expertise in managing high volumes of incoming calls and delivering exceptional customer service. Strong communication skills, efficient multitasking abilities, and proficiency in various telephone operating systems. Improved response times and caller satisfaction through effective call handling and issue resolution strategies. Known for maintaining a calm and professional demeanor in fast-paced environments to ensure the smooth operation of communication systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications Coordinator
UT Southwestern
Dallas, TX
10.2020 - Current
- UTSW operator, responsible for calls received at the switchboard, utilizing reference materials to correctly route callers to appropriate contacts, and responsible for paging throughout the facility, including mobile devices, manual paging for physicians and staff, along with providing checkouts, pager reassignments, and long-distance calls for physicians.
- Able to gather info for donor referrals, prescreen donor referral calls for age rule out, Hiv, HepC/B, working alongside LifeGift, Southwest Transplant Alliance, and RTI Offices. Also, contact the appropriate on-call tech to notify them of tissue pick-up delivery.
- Provide hospital emergency services by activating response teams, including, but not limited to, code calls, rapid response, internal/external disasters, bloodborne pathogen exposure, neonatal, surveyor notifications, and emerging workflows.
- Working knowledge of MYChart technical support and patient portal assistance.
- Providing after-hour services for all UTSW clinics, along with documenting and creating EPIC encounters and paging appropriate 'on-calls' in accordance with established policies.
Head Cook
SHOOTERS DALLAS Bar and Grill
Dallas, TX
03.2015 - 12.2019
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Coordinated food and beverage deliveries to align with budget constraints
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
Machine Operator
Valerian Technolgies
Richardson, TX
01.2018 - 11.2019
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Prepared machine for production processes by equipping with required tools and parts.
Education
High School Diploma -
Woodrow Wilson Highschool
Dallas, TXSkills
- Proficient Technical Skills
- Analytical Problem-Solving
- Resilient in Dynamic Environments
- Effective Communication
- Strategic Task Management
- Efficient Data Processing
- Document Management
Languages
- Spanish
- English
Affiliations
- Currently Working on GOOGLE IT Certification
- Studying for CompTIA
- IT Tech and Telecommunication Projects
Certification
- Microsoft Word, PowerPoint, Excel , Outlook
- EPIC and SPOK Consoles
- Windows / Mac OS
Timeline
Communications Coordinator
UT Southwestern
10.2020 - Current
Machine Operator
Valerian Technolgies
01.2018 - 11.2019
Head Cook
SHOOTERS DALLAS Bar and Grill
03.2015 - 12.2019
High School Diploma -
Woodrow Wilson Highschool
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