Kristina Kochanski
Indian Trail,NC
Summary
Highly organized individual with successful experience in managing and streamlining patient referrals within the healthcare setting. Demonstrated strengths include knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication, being efficient in all aspects and great teamwork.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
Novant Health, Inc
Charlotte, NC
01.2022 - 09.2022
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Patient Services Coordinator
Novant Health, Inc
Charlotte, North Carolina
01.2021 - 01.2022
- Performed data entry into electronic health record system.
- Facilitated patient registration, verifying all required documentation is collected and filed correctly.
- Ensured all patient forms were completed properly before submitting them for processing.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Certified Nursing Assistant
Novant Health, Inc
Charlotte, NC
02.2017 - 12.2021
Education
Bachelor of Science - Sociology
University of North Carolina At Charlotte
Charlotte, NC05-2016
Bachelor of Arts - Religious Studies
University of North Carolina At Charlotte
Charlotte, NC05-2016
Skills
- Multi-line telephone operation
- Customer service
- Notetaking and documentation
- Communication
- Organization skills
- Problem solving and conflict resolution
- Adaptability and quick thinking
- Proficient technical skills
Timeline
Referral Coordinator
Novant Health, Inc
01.2022 - 09.2022
Patient Services Coordinator
Novant Health, Inc
01.2021 - 01.2022
Certified Nursing Assistant
Novant Health, Inc
02.2017 - 12.2021
Bachelor of Science - Sociology
University of North Carolina At Charlotte
Bachelor of Arts - Religious Studies
University of North Carolina At Charlotte