Angela Carpenter
Salem,IL
Summary
Dynamic and detail-oriented Referral Coordinator at SSM Health St. Mary's Hospital, skilled in insurance precertification and patient scheduling. Proven ability to maintain data integrity and enhance patient experience through effective communication and timely updates. Adept at managing multi-line phone systems while ensuring compliance with HIPAA regulations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Referral Coordinator
SSM Health St. Mary's Hospital
04.2022 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Processed referral requests from patients, doctors and other health care professionals.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Responded to patient inquiries to offer timely updates regarding referral status.
Medical Receptionist
SSM Health St. Mary's Hospital
08.2019 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Receptionist
Sajjan Nemani, MD
07.2004 - 08.2019
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Salem Community High School
Salem, Illinois05-1989
Skills
- Insurance precertification processes
- Multi-line phone proficiency
- Multi-line telephone operation
- Notetaking and documentation
- Accurate documentation
- Pre-authorizations
- HIPAA regulations
- Record preparation
- Referring physician communication
- Diagnostic appointments
- Patient scheduling
- Insurance verification
- Electronic patient charts
- Data entry proficiency
- Appointment scheduling
- Outbound calls
Timeline
Referral Coordinator
SSM Health St. Mary's Hospital
04.2022 - Current
Medical Receptionist
SSM Health St. Mary's Hospital
08.2019 - Current
Receptionist
Sajjan Nemani, MD
07.2004 - 08.2019
High School Diploma -
Salem Community High School