Efrain Gallardo
Dallas,TX
Summary
Hospitality professional with extensive experience at JW Marriott, specializing in customer service excellence and order accuracy. Demonstrated success in enhancing guest experiences through effective team collaboration and strict food safety compliance. Recognized for efficiently resolving customer complaints, ensuring high satisfaction levels in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
- SERVER/BARISTA/BARBACK/HOST/FRONT DESK
JW Marriott
Dallas, TX
09.2024 - Current
Performed multiple roles at JW Marriott, contributing to overall guest satisfaction and increase significantly my experience on customer service.
Managed tasks associated with all F&B positions to uphold service standards.
Facilitated training sessions for new hires on established F&B procedures.
- HOST
Omni Hotels & Resorts
Dallas, TX
03.2024 - 12.2024
- Provided excellent customer service by anticipating customer needs.
- Processed payments from customers using a POS system.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- SERVER
The Ritz-Carlton Hotel Company
Dallas, TX
05.2024 - 11.2024
- Providing FIRST CLASS costumer service, working on top of steps of service in timely manner.
Education
High School Diploma -
Centro Educativo
Mexico 06-2022
Skills
- Customer service excellence
- Point of sale systems
- Food safety compliance
- Order accuracy
- Time management
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- TABC
- Food Handler
Timeline
- SERVER/BARISTA/BARBACK/HOST/FRONT DESK
JW Marriott
09.2024 - Current
- SERVER
The Ritz-Carlton Hotel Company
05.2024 - 11.2024
- HOST
Omni Hotels & Resorts
03.2024 - 12.2024
High School Diploma -
Centro Educativo
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