Maringelee Fuentes Galarza
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Fraud Specialist
CitiBank
Jacksonville, FL
08.2005 - Current
- Conducted thorough reviews of customer accounts, documents, and electronic records to identify potential irregularities.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Utilized data analysis techniques to identify patterns and trends suggesting potential fraudulent activity.
- Developed strategies to reduce the risk of fraud losses by identifying new methods of detecting fraudulent activity.
- Ensured consistency and accuracy of customer data through thorough verification processes.
- Monitored account activities for any signs of irregularities and unauthorized access.
- Documented any changes made within the system that are intended to help reduce the incidence of fraud.
- Conducted reviews of flagged transactions and reports, identifying potential suspicious activity.
- Completing thorough risk assessments when reviewing account activity.
Education
Associate of Science - Business Administration
Atlantic College
Guaynabo Puerto Rico05-1997
High School Diploma -
Gabriela Mistral
Puerto Rico05-1991
Skills
- Fraud patterns
- Transaction review
- Fraud and anomaly analysis
- Loss Prevention
- Fraud Detection
- Telephone and email etiquette
- Account information review
- Activity monitoring
- Trend Analysis
- Dispute Resolution
- Verbal and written communication
Languages
Spanish
Professional
Pilot for Sawgrass
Worked with Sawgrass for the pilot , looking for possibles glitch ,software error for fraud dept
Helping retail department (interpreter)
Received calls from Sears , Macys, Home depot and assist as interpreter for fraud department.
Coaching Few agent from Guatemala
I helped two classes from Guatemala coaching agents , following HUB and procedures.
Timeline
Fraud Specialist
CitiBank
08.2005 - Current
Associate of Science - Business Administration
Atlantic College
High School Diploma -
Gabriela Mistral