Efrain Garza
Green Bay,WI
Summary
Dynamic and impactful corporate professional with over 7 years of experience in addressing client requests across a diverse range of services. Recognized for collaborative leadership skills that foster strong relationships with colleagues and clients, ensuring seamless communication and project execution. Proven ability to adapt swiftly to changing environments while consistently delivering high levels of client satisfaction. Committed to driving results through innovative problem-solving and a client-centric approach.
Overview
12
12
years of professional experience
Work History
Corporate Client Service Specialist/Representative
Matrix Sciences
03.2021 - Current
- Point of contact to maintain, develop, and manage 30+ key accounts across multiple company locations.
- Involved in 5+ company acquisition integrations.
- Frequent travel to maintain operations across locations and attain customer satisfaction.
- Coordination with sales for timely client presentations and training. Analytical data often presented.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances. Collection efforts.
- Cross-departmental conflict resolution across multiple locations as a priority for client retention.
- Time management and meeting deadlines on an individual basis.
Client Services Technician
Matrix Sciences
06.2018 - 03.2021
- Extensive knowledge as an internal and external food safety resource involving all company scientific and administrative operations
- Documentation of weekly administrative, operational, and quality assurance tasks
- Proficiency in Salesforce CRM and Lab Information Management System
- Maintaining and developing key client relationships in coordination with multiple departments
- Conflict resolution and root cause analysis
- Met customer requirements with responses under 1 hour.
DNR Researcher
Green Lake Association, College
09.2017 - 05.2018
- Followed scientific principles/procedures to capture data from aquatic specimens
- Interpretation of analytical evidence
- Presented gatherings numerous times to a scientific audience
- Worked independently, using multiple resources for troubleshooting
- Provided insight regarding future direction of research
Assistant
Ripon College
09.2017 - 05.2018
- Maintained records of student on-campus violations
- Independently worked to meet project deadlines
- Collaboration with multiple on-campus departments
- Proficiency in Microsoft Office and Ripon College information management systems
- Maintained professional relationship with fellow students
Resident Assistant
Ripon College
01.2016 - 05.2018
- Performed roper documentation and paid attention to details involving on-campusincidents; behavioral observation of residents for safety reasons
- Collaboration with Ripon College staff for proper training/management of new employees
- Implemented/enforced and documented college policies and violations
- As a senior leadership position, Independently maintained care of 50+ residents in 2018
- Created reviews on residents/employees for usage of management team2
Crew Member/Crew Trainer
McDonald's
09.2013 - 05.2018
- Showed proficient knowledge in multiple work areas
- Executed proper training of new-employees
- Initiated review process for fellow employees
- Collaborated with management team to ensure proper documentation of food product
- Provided support on an on-call basis
Education
B.A. - Biology
Ripon College
Wisconsin05.2018
Skills
- Effective team leader
- Strategic account oversight
- Logistics coordination
- Effective complaint resolution
- Workforce education initiatives
- Optimized delivery routing
- CRM software proficiency
- Strong verbal communication skills
- Proficient in Microsoft Office
- Strong organizational skills
- Interdepartmental collaboration expertise
- Autonomous problem solver
Languages
Spanish
Limited Working
Timeline
Corporate Client Service Specialist/Representative
Matrix Sciences
03.2021 - Current
Client Services Technician
Matrix Sciences
06.2018 - 03.2021
DNR Researcher
Green Lake Association, College
09.2017 - 05.2018
Assistant
Ripon College
09.2017 - 05.2018
Resident Assistant
Ripon College
01.2016 - 05.2018
Crew Member/Crew Trainer
McDonald's
09.2013 - 05.2018
B.A. - Biology
Ripon College
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