Efrain Guzman
Lake Charles,LA
Summary
Dedicated, ambitious, and self-motivated restaurant manager with 10 years' assistant manager experience and 12 year's of General Manager experience and excellent customer service skills. Professional, reliable shift leader with strong interpersonal skills, flexibility in the face of busy operations and shifting priorities, and passion for process improvement. Collaborative guest relations expert with successful track record of overseeing dining area maintenance and leading promotional events.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Fiery Crab Juicy Seafood Restaurant and Bar
2023.02 - Current
- Responsible for full operation: hiring, training, front of the house, bar management
- Payroll, scheduling
- Maintain proper standards procedures, according to franchise and local health department
- Sales volume 80k to 100k.
Area Manager
LA Delights LLC / Checkers Drive-In Restaurants, Inc.
2020.02 - 2023.02
- Directly involved in acquiring Checkers Franchise rights
- New Restaurant Opening
- Recruiting effectiveness and employees development
- Cost control
- Customer service rating and reviews improvement
- Food Safety highest achievement nationwide
- Overseeing a Multi-Unit Operation
General Manager (GM)
LA Delights LLC / Denny Restaurant
2018.01 - 2023.02
- New Restaurant Opening, Managing full operation on daily basis, Training and Developing, control labor budget and food cost
- Restaurant financials P&L, HR, Payroll,marketing, Bar Management.
General Manager
Denny's Restaurants
2016.10 - 2018.01
- Responsible for managing the daily operation and business functions of assigned restaurant in accordance with established policies and procedures
- Develop and implements tactics to optimize restaurants sales and locations contributions while ensuring adherence to food safety, quality, guests service, and cost standards, ensuring compliance with company policies, procedures and regulatory affairs.
General Manager
Ihop
2010.04 - 2016.10
- Assistant Manager then Promoted to General Manager
- 18-year career at successful Top Rated Family Restaurants
- Seeking to advance professional career in the restaurant industry
- Skill and experience in planning daily operations, staffing and inventory management.
Assistant Manager
Ihop
2009.04 - 2009.05
- Assist General Manager with different duties, including: Floor Manager, Kitchen Manager, food cost, schedules, hiring and training
- And of course guest service focus.
Assistant Manager
Ihop
2003.04 - 2009.05
- Restaurant proper operations responsibilities
- Floor management, kitchen, cash audits and schedules
- Consistent sales increase, minimize guest complains, and improve turnover.
Assistant Manager/Kitchen Manager
Ihop
2001.11 - 2003.04
- Kitchen supervision
- Follow proper standard procedures, from food preparation and cooking to food presentation and quality
- Eliminate food complains while being a Kitchen Manager, IHOP District Cooking Competition Champion in 2002
- Eventually cross training into Management.
Cook, Dish machine operator
Ihop
1998.11 - 2001.10
- Started as Dish Machine Operator, proper washing dishes, glassware and silverware, as well as cooking pots and such
- Floor vacuuming, floor moping and restrooms maintenance as well
- As a cook, after learning proper food preparation and cooking
- I starting learning kitchen manager duties and responsibilities
- Restaurant cleanest improvement.
Education
High school diploma -
High school or equivalent
Technical Career in Computer Programming -
Computer Technology Institute ( INTECO )
08.1998
Skills
- Inventory
- Payroll
- Training
- Scheduling
- Operations
- Inventory Management
- Team Building
- Word
- Microsoft Word
- Kitchen Management Experience
- Restaurant Management
- Profit & Loss
- Culinary Experience
- Food Preparation
- Catering
- Food Safety
- Merchandising
- Cost control
- Banquet experience
- Forecasting
- Labor cost analysis
- Recruiting
- Food production
- Restaurant experience
- Food management
- Guest services
- POS
- Supervising experience
- Operations management
- Budgeting
- OSHA
- Cooking
- Guest relations
- Cash register
- Profit & loss
- Leadership
- Cash handling
- Conflict management
- Training & development
- Sales
- Human resources
- Analysis skills
- Driving
- Bartending
- Employee Orientation
Certification
- ServSafe
- Driver's License
Additional Information
-customer oriented
-strong leader
-supervisory skills
-bilingual
-operation management
-proven sales record
-hiring and training
-stable work history
Languages
Spanish - Fluent
Timeline
General Manager
Fiery Crab Juicy Seafood Restaurant and Bar
2023.02 - Current
Area Manager
LA Delights LLC / Checkers Drive-In Restaurants, Inc.
2020.02 - 2023.02
General Manager (GM)
LA Delights LLC / Denny Restaurant
2018.01 - 2023.02
General Manager
Denny's Restaurants
2016.10 - 2018.01
General Manager
Ihop
2010.04 - 2016.10
Assistant Manager
Ihop
2009.04 - 2009.05
Assistant Manager
Ihop
2003.04 - 2009.05
Assistant Manager/Kitchen Manager
Ihop
2001.11 - 2003.04
Cook, Dish machine operator
Ihop
1998.11 - 2001.10
High school diploma -
High school or equivalent
Technical Career in Computer Programming -
Computer Technology Institute ( INTECO )
- ServSafe
- Driver's License
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