Efrain Guzman
Royse City
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Services Associates
Lowes
05.2021 - 03.2022
- Being friendly and professional, welcoming customers to Lowe's and helping with home improvement project needs.
- Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
- Engaging in safe work practices and encouraging others to do the same.
- Plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers.
Cashier
Lowes
05.2021 - 03.2022
- Delivering a checkout experience that is quick, professional, and friendly.
- Ensuring merchandise is accurately accounted, scanned, and meets the needs of customers.
- Engaging in safe work practices and encouraging others to do the same.
- Delivering excellent customer service during the checkout process.
- Is one of the last interactions with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe's. Therefore, engaging with customers as well as attention to detail are extremely important in this role.
Receiver/Stocker
Lowes
05.2021 - 03.2022
- Helps provide and deliver the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments.
- Being friendly and professional, and responding quickly to customer and associate needs.
- Ensuring merchandise is accurately received, stocked, and replenished.
- Following proper lifting guidelines to ensure safe moving and placement of merchandise.
Data Entry & Community Support Assistant
E.M Consultants
08.2023 - Current
- Supported underserved Families and individual in identifying and accessing- state funded assistant
- Collected entered and maintained accurate client information in internal databases to ensure proper fund tracking and eligibility verification
- Communicate with clients to gather required documentation and guide them through application processes
- Maintain a high level of confidentiality and accuracy when handing sensitive personal and financial information.
- Collaborate with team members to streamline data collection process to improve service and delivery.
Lawn And Garden Associate
Home Depot
03.2022 - 07.2023
- Responsibilities: include greeting customers and helping them find lawn and garden products that meet their needs.
- Answering phone calls and providing answers regarding products in the lawn and garden department. Loading merchandise for customers. Driving a Forklift, Reach truck and Order Picker to fill customer order and replace merchandise in store. restocking the department at the end of the shift.
Janitorial
Magnetic Real Estate Services
01.2013 - 11.2017
- Performed janitorial duties to includes cleaning surfaces such as flooring, carpets, and cleaning windows, waste removal and general cleaning duties.
Telemarketing Associates
MCA
07.2014 - 04.2016
- Promotes for insurance companies and other businesses. includes solicit donations or orders for goods or services over the telephone. Deliver prepared sales talks, reading from scripts that describe products or services to persuade potential customers to purchase a product or service or to make a donation.
Education
Diploma - Retail Management
Alison Online Course
New Haven, CT10.2020
Diploma - Marketing Management
Alison Online Course
New Haven, CT01.2020
Associates Degree - General Studies
Gateway Community College
New Haven, CT06.2012
Skills
- Bilingual Spanish and English
- Excellent Communication/ customer Services Skill
- Self Starter
- Excellent organization skills
- Exceptional Listening skill/ following and instruction
- Accuracy and timeliness work
- Proficient in Microsoft offices
Certification
- Security Guard Card
- Forklift Certification
Timeline
Data Entry & Community Support Assistant
E.M Consultants
08.2023 - Current
Lawn And Garden Associate
Home Depot
03.2022 - 07.2023
Customer Services Associates
Lowes
05.2021 - 03.2022
Cashier
Lowes
05.2021 - 03.2022
Receiver/Stocker
Lowes
05.2021 - 03.2022
Telemarketing Associates
MCA
07.2014 - 04.2016
Janitorial
Magnetic Real Estate Services
01.2013 - 11.2017
Diploma - Marketing Management
Alison Online Course
Associates Degree - General Studies
Gateway Community College
Diploma - Retail Management
Alison Online Course
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