Efrain Heredia
West Covina,CA
Summary
Talented mechanic with a 20-year proven record of accomplishment in the automotive industry. Results-producing,respectful technician able to work alone or with a team to support company goals and objectives. Excellent knowledge of the industry and business strategies to manage the day-to-day shop operations.Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Pro Auto Truck Electric Inc.
01.2003 - Current
- Achieved 20% increase in productivity in fixed operations, parts and service department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducting car inspections,diagnostics,and repairs to foreign and domestic vehicles
Education
No Degree - General Studies/ Automotive
Citrus College
Glendora, CAHigh School Diploma -
West Covina High School
West Covina, CA06.2003
Skills
- Resolve Grievances
- Assignment Delegation
- Give best service for customers
- Trained in automotive electrical diagnostics
- General auto repair
- Understanding of computerized repair and testing systems
- Manage multiple repairing task
- Maintaining vehicle records,warranties,and inventory of replacement parts
- Road-testing vehicles to confirm all repairs were up to par
- Providing detailed reports to customers and following up any calls
Certification
- Engine Performance and Diagnosis, Citrus College - December 2003
Languages
Spanish
Native or Bilingual
Timeline
Automotive Service Manager
Pro Auto Truck Electric Inc.
01.2003 - Current
No Degree - General Studies/ Automotive
Citrus College
High School Diploma -
West Covina High School
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