Efrain Hernandez
Columbus,OH
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Guest Service Representative
Portillo’s
Harwood Heights, IL
09.2020 - 07.2021
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Host
Dick's Last Resort.
Indianapolis, IN
01.2020 - 03.2020
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Flight Attendant
Republic Airways Holdings
Indianapolis, IN
11.2019 - Current
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Security Guard
Allied Universal Security Services
West Palm Beach, FL
09.2019 - 11.2019
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Flight Attendant
Go Jet Airlines
Saint Louis, MO
10.2015 - 07.2019
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
- Helped guests locate seats and stow luggage in the appropriate locations.
- Followed safety, passenger and supply pre-flight checklists.
Merchandise Associate
T.J. Maxx
Chicago, IL
11.1998 - 10.2015
- Placed prices and descriptive signage to enhance displays and promote items.
- Consulted with management and advertising teams to plan optimal promotions.
Host/Server
Bakers Square Restaurant & Bakery
Chicago, IL
09.2015 - 10.2021
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Utility Clerk
Strack N Van Til
Chicago, IL
12.2001 - 05.2014
- Emptied garbage cans and carried waste to designated disposal areas, maintaining sanitary environment and preventing unpleasant smells or unclean appearance.
- Observed customers, store associates and vendors, keeping awareness of merchandise movement throughout store to implement loss prevention procedures.
- Responded to store associate requests for assistance announced over store intercom system, supporting operation of all floor employees.
Server
Ed Debevic's Chicago
Chicago, IL
05.2014 - 08.2015
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Education
Some College (No Degree) - Youth Ministries
Central Bible College
Springfield, MOSkills
- Adult AED and CPR
- Emergency situations management
- Public interaction
- Brand promotion
- FAA regulations
Certification
- First aid and AED certifications
- Certificate in hospitality and tourism
Timeline
Guest Service Representative
Portillo’s
09.2020 - 07.2021
Host
Dick's Last Resort.
01.2020 - 03.2020
Flight Attendant
Republic Airways Holdings
11.2019 - Current
Security Guard
Allied Universal Security Services
09.2019 - 11.2019
Flight Attendant
Go Jet Airlines
10.2015 - 07.2019
Host/Server
Bakers Square Restaurant & Bakery
09.2015 - 10.2021
Server
Ed Debevic's Chicago
05.2014 - 08.2015
Utility Clerk
Strack N Van Til
12.2001 - 05.2014
Merchandise Associate
T.J. Maxx
11.1998 - 10.2015
Some College (No Degree) - Youth Ministries
Central Bible College