Efrain Rosario Figueroa
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
Arcadia
08.2023 - Current
- Trained new employees on operational procedures and customer service standards.
- Monitored team performance, ensuring compliance with company protocols.
- Provided management with insights on employee progress and development needs.
Supervisor
Ashley Furniture Distribution Center
Arcadia
10.2022 - 05.2026
- Supervised daily operations in a fast-paced furniture distribution center.
- Coordinated workflow between departments to ensure efficient order processing.
- Implemented process improvements to enhance operational efficiency.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved employee conflicts and maintained a positive work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with company policies and quality standards in all tasks.
- Trained new team members on safety protocols and equipment usage.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
Education
Diploma
Fajardo, PRSkills
- Training and development
- Training coordination
- Supervisory skills
- Employee performance monitoring
- Staff development
- Employee development
- Operations management
- Workflow coordination
- Quality assurance
- Compliance management
- Safety protocol implementation
- Processes and procedures
- Decision making
- Problem solving
- Time management
- Team building
- Employee motivation
- Employee engagement
- Effective communication
- Conflict resolution
Languages
Spanish
Native/ Bilingual
English
Limited
References
References available upon request.
Timeline
Crew Trainer
McDonald's
08.2023 - Current
Supervisor
Ashley Furniture Distribution Center
10.2022 - 05.2026
Diploma