Efrain Sierra
Lewisville,NC
Summary
Results-focused Customer Service Sales professional with strength in problem solving. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
18
18
years of professional experience
Work History
Sales Customer Service
Noor Staffing Group (Pepsico)
Winston-Salem, NC
10.2022 - 08.2023
- Fully comprehend the entire work order process from creation to close
and serve as the primary problem-solving contact. - Prepare and schedule shipments based on requested delivery date, lead time and
shelf life - Troubleshoot issues with EDI and SAP orders
- Prepare reports of forecasting, cuts and allocations for customers in my assigned region.
Inbound Call Center Agent
AST Financial
New York, New York
12.2020 - 10.2022
- Interpret indentures, buyback rules, conditions and corporate changes to shareholders
- Define proposals to shareholders for proxy vote solicitation
- Recorded proxy votes
- Followed up with financial advisors and brokers to update and interpret upcoming stock buy backs and proposals
Manager of Operations
Sierra Brothers Trucking
Greensboro, North Carolina
02.2016 - 10.2020
- Consolidate less than truckloads based on schedule priority
- Dispatched drivers based on Driver endorsement type and schedule availability
- Hired and onboarded truck drivers to meet immediate and expected demand.
- Secure contracts for loads from shippers for our company to transport
- Directed operations by implementing short and long-term strategies to achieve profitability goals.
- Oversaw budget, accounting and payroll activities.
Lead Sales Representative
NCG Energy Solutions
Perth Amboy, New Jersey
03.2011 - 12.2016
- Monitored performance of 10 co-workers
- Give feedback assessment and coaching
- Scheduling for analyst to visit small businesses
- Utilized selling behaviors to identify and solve customer needs.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
Lead
Inbound Call Center, Cablevision
Newark, NJ
03.2005 - 01.2011
- Resolved issues from calls that were escalated from initial customer service representative
- Answered billing inquiries and troubleshoot products for customers
- Worked with outside technicians to identify and schedule maintenance and repair to homes or outside infrastructure
Education
Some College (No Degree) -
Essex County College
Skills
- Broad knowledge of Sales Customer Service applications, logistics transportation and warehouse systems
- Time Management
- Documentation and Recordkeeping
- Sales Pitches
- Persuasive Strategies
- Relationship Building
- Pricing Data
- Team Leadership
- Client Needs Assessment
- Customer Orders
- Product Recommendations
- Complaint Resolution
Timeline
Sales Customer Service
Noor Staffing Group (Pepsico)
10.2022 - 08.2023
Inbound Call Center Agent
AST Financial
12.2020 - 10.2022
Manager of Operations
Sierra Brothers Trucking
02.2016 - 10.2020
Lead Sales Representative
NCG Energy Solutions
03.2011 - 12.2016
Lead
Inbound Call Center, Cablevision
03.2005 - 01.2011
Some College (No Degree) -
Essex County College
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