Summary
Overview
Work History
Education
Skills
Active Adjusters Licenses
Languages
Timeline
Generic

Efrain Zavala Jr

Valparaiso,FL

Summary

Self motivated, creative and talented individual. Multifunctional, bi-lingual business professional possessing strong Commercial and Personal Casualty Property Insurance claim handling skills. Handles claims from the initial contact to final resolution of the claim file. Strong time management, customer service skills and ability to bring a fresh perspective to challenging situations allows achievement of optimal claim outcomes.

Overview

12
12
years of professional experience

Work History

Field Claims Specialist II, Property

Nationwide
04.2021 - Current
  • Nationwide Catastrophe Team
  • Remotely handle high volume of property damage claims of various complexity from initial assignment to claim resolution
  • Handle files involving use of Public Adjusters and files involving Appraisal Process to reach optimal resolution outcome
  • Escalate files with significant indemnity exposure to supervisor for further investigation.
  • Utilize appropriate cost containment techniques to reduce overall claim costs.
  • Follow up with customers on unresolved issues.
  • Maintain accurate and timely documentation of communication with policyholders.
  • Mentor in Nationwide's Employee Mentorship Development Program

Commercial Property Appraiser

Okaloosa County Appraiser
Fort Walton Beach, FL
08.2020 - 03.2021
  • Kept constant and detailed record of all properties in Okaloosa County
  • Gained knowledge of all parcels within Okaloosa County area including any new permits that are recorded and new building construction
  • Created connections with every building owner within the county and answered questions regarding assessment of their property
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Stayed updated on market trends for local area and similar property types.
  • Inspected new and existing properties and noted distinctive characteristics.

Public Adjuster

Noble Public Adjusting Group
Panama City Beach, FL
07.2020 - 08.2020
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Assisted customers in their time of need by writing complete and thorough estimates of damage
  • Managed my own work schedule and ensured that inspections and estimates were completed timely

Outside Sales Representative

TruGreen
Fort Walton Beach, FL
01.2020 - 03.2020
  • Outside sales rep that provided essential service to customers to provide them with the perfect outdoor landscape atmosphere requested
  • Listened to customer needs and expectations to provide them with correct solutions to their lawn problems and concerns
  • Worked in various weather conditions to meet company goals and expectations
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

Catastrophe Outside Property Claims Representative

Travelers
Alpharetta, GA
06.2014 - 10.2019
  • Member of Travelers Catastrophic Claim team which required extensive travel country wide to handle Personal and Commercial Business property weather and non-weather insurance claims to include hail/wind, water damage, fire, freezing, theft, and vehicle impact
  • Catastrophe Claim events attended examples: Hurricane Florence, Michael, and Harvey and various other weather related events
  • Assisted Travelers auto claim department in handling of claims as needed
  • Worked in high claim volume environment where strived to exceed and balance customer expectations with company goals and expectations
  • Extremely proficient in utilization of Xactimate software system to write estimates of different complexities
  • Mentored less skilled Property Claim Representatives to strengthen their skill sets to be productive individuals within the workplace.

Outside Property Claims Representative

Travelers
Indianapolis, IN
05.2010 - 06.2014
  • Handled Personal and Commercial Property losses of various exposures in Travelers’ Great Lakes territory of Indiana, Kentucky and Ohio
  • Claims handled included wind, hail, water, theft/vandalism, freezing, vehicle impact, fire and foreclosure
  • Traveled rotations country wide as needed as non-Catastrophe team member to handle catastrophes such as Super Storm Sandy and several hail/wind Catastrophes
  • Interviewed policyholders to verify information and obtain additional details.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.

Education

Bachelor of Science - Finance, Real Estate

University of Central Florida
Orlando, FL
2009

Skills

  • Willing to travel or work from remote location
  • Highly proficient in Xactimate estimating software
  • Proficient in use of Eagleview and Hover software
  • Highly adept at damage to repair estimating
  • 10 years of property claim experience in various claim handling roles
  • Highly adept in reviewing policy language as it relates to claim triggers and coverage disputes
  • Expert Communication Skills

Active Adjusters Licenses

Florida - Home State

Texas

Other reciprocating states by request

Languages

Spanish
Native or Bilingual

Timeline

Field Claims Specialist II, Property

Nationwide
04.2021 - Current

Commercial Property Appraiser

Okaloosa County Appraiser
08.2020 - 03.2021

Public Adjuster

Noble Public Adjusting Group
07.2020 - 08.2020

Outside Sales Representative

TruGreen
01.2020 - 03.2020

Catastrophe Outside Property Claims Representative

Travelers
06.2014 - 10.2019

Outside Property Claims Representative

Travelers
05.2010 - 06.2014

Bachelor of Science - Finance, Real Estate

University of Central Florida

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