Rebecca Sary
Dover,PA
Summary
Experienced Customer Service Representative with over 10 years of providing exceptional service throughout the entire claim process. Proven leadership skills and a track record of achieving high customer service ratings. Detail-oriented adjuster with extensive experience in investigating and settling losses from auto liability claims to property damages. Currently pursuing an MBA to further enhance leadership capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Property Claims Specialist II
NATIONWIDE INSURANCE
02.2017 - Current
- Performed onsite field inspections to assess property damage, investigate coverage, create repair estimates, conduct negotiations, and issue settlement payments, ensuring accurate and timely claim resolution.
- Thoroughly communicated the claim process, coverage limits, exclusions, and denials to each policyholder, ensuring transparency and understanding.
- Collaborated with investigators and attorneys on the preparation of evidence, witness statements, and other documentation in preparation for trial when needed, supporting legal proceedings and ensuring comprehensive case management of files.
Customer Service Representative Team Lead
CAPTIAL BLUE CROSS
05.2014 - 01.2017
- Ensured compliance with all Federal and State Regulations, adhering to HIPAA regulations and Medicare Guidelines to maintain legal and ethical standards.
- Resolved escalated customer service inquiries and complaints via phone and email, maintaining high levels of customer satisfaction.
- Assisted in training new staff members within the Blue Cross employer benefit line, ensuring prompt and accurate explanations of benefits, limits, and pre-authorization requirements for medical procedures.
Personal Banker
WELLS FARGO BANK
01.2011 - 11.2013
- Conducted financial reviews on customers to determine appropriate checking, savings, and credit options, ensuring tailored financial solutions.
- Trained bank tellers on sales metrics, customer service metrics, and building team engagement, fostering a high-performing team environment.
- Complied with all bank security policies, procedures, and regulations according to Federal bank lending guidelines, maintaining operational integrity and compliance.
Education
B.S - Business Administration
Strayer University
Maryland Campus06-2019
Skills
- Fluent in Spanish
- Xactimate Level 1 & 2 certification
Certification
Active Adjuster Licensed Property & Casualty
Timeline
Field Property Claims Specialist II
NATIONWIDE INSURANCE
02.2017 - Current
Customer Service Representative Team Lead
CAPTIAL BLUE CROSS
05.2014 - 01.2017
Personal Banker
WELLS FARGO BANK
01.2011 - 11.2013
B.S - Business Administration
Strayer University
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