Efren Lopez
LITTLE ELM,TX
Summary
Project management professional with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
39
39
years of professional experience
Work History
Onx/CBTS Project Manager
CBTS
Cincinnati, Ohio
03.2016 - Current
- Manage critical projects globally while overseeing multi-phase aspects of every project. Ensure network’s availability and reliability to supervise multiple transaction critical projects simultaneously globally. Assure uninterrupted critical network components through collaboration with multiple teams across the enterprise. Improve operational performance through change management. Supervise critical projects while complying with budget and time deadlines. Administer resources to prevent stock shortage. Increase profitability of business by building and maintaining vendor relations.
- Resolved potential interruptions in network or applications of stakeholders worldwide through communications and project knowledge.
- Minimized expenses by controlling budget and costs.
- Maximized network compliance and functionality through coordination with several engineers.
- Improved business operations through code upgrades and bug and risk mitigation.
- Phone -
Network Project Manager
HP (Hewlett Packard)
Plano, Texas
03.2010 - 02.2016
- Ran the Global Network Asset Refresh program for AMEX for regions of responsibility included Canada, USA, Caribbean and Latin America and some European countries. Coordinated hardware orders, Refreshing end of life network hardware with replacement devices on a 12 month outlook cycle. Placed new hardware orders with vendors, tracked delivery to locations scheduled installation of hardware/cabling to support ne hardware and schedule with the business to deploy replacement hardware and test into production.
- American Express Account
Voice/Data - Implementation Manager
EDS
12.2006 - 05.2008
- Voice/Data Implementation manager for internal and external customers. Responsibilities include: - Project management of all phases of voice and data implementation services, including coordinating installation of vendor voice/data services and equipment vendors.
- EDS
Infrastructure Specialist
EDS at Safety-Kleen Account
06.2005 - 12.2006
- Onsite voice infrastructure support team responsible for over 4100 corporate and remote S-K employees. Responsibilities include daily move, add, change requests of voice (digital/analog) requests to troubleshooting outages and onsite PBX programming. Responsible for voice and data services of 161 remote branch sites in the US, Canada and Puerto Rico, with activities ranging from ordering new voice and data circuits, trouble-shooting outages and implementing remote office moves, programming move, add, changes and maintenance on remote PBX’s and voice mail systems. Responsible for managing/coordinating activities of LEC/vendor dispatches and equipment.
- EDS at Safety-Kleen Account
Project Manager
EDS at the Fujitsu Network Communications Account
11.2000 - 06.2003
- Telecommunications projects for the customer’s network which entailed the coordination of the installation of voice and data services and the vendors that provide those services. Responsible for creating proposals that included cost analysis for cabling, circuit charges, PBX equipment, routers, switches and other associated telecom equipment. Implemented VPN over DSL or cable modem as a network solution for small remote offices. Performed daily move/add/change support for voice and data network by managing/coordinating activities of LEC, IXC, and equipment vendors to support remote office relocations. Provided daily support for remote office voice related issues and administered the customer’s long distance PBX access code, corporate calling card access and voice and net conferencing accounts.
- EDS at the Fujitsu Network Communications Account
Telecommunications Specialist
Experian Information Solutions
Allen, Texas
11.1998 - 11.2000
- Coordinated daily network changes for nation wide credit bureau customer base, which included add, move, deletes of both voice and data services. Worked directly with customers installing and supporting customer’s network equipment (routers, CSU/DSU, Connect Direct). Managed project to reduce low utilization/non usage costs on the X.25 UUNET network whereby a cost savings of over $125,000.00 annually were realized.
Network - Hardware & Operations
EDS (Electronic Data Systems)
Plano, Texas
08.1991 - 10.1998
- Promoted from Technician to team leader to Supervisor. Responsibilities include management of 18 technicians in an aggressively, fast paced, Network architecture. Provide technical mentoring of individuals, budgeting, monthly reporting to senior management, performance and compensation review. Performed troubleshooting, isolating and resolving network hardware problems in a multi-vendor environment. Functioned as the Latin American focal point for network hardware supported accounts. Monitored SNA Network, responded to and escalated network outages in a timely manner. Served as second level customer interface for network problems. Also performed weekly network system enhancements and maintained up to date procedures and documentation.
Operations
10.1986 - 08.1991
- Advanced throughout the various computer Operations groups as a Tape Operator, Production Control Technician, and computer operator. Responsibilities were to serve as second level support for the operations groups and coordinated emergency system changes. Developed a new ticketing format to disperse any procedural changes to the operations area. Monitored and ensured the integrity of a frame environment. Performed weekly system IPL’s and ensured that all new software and hardware changes were applied. Monitored batch job flows for banking, automotive and insurance services. Ensured CICS online availability, corrected abended jobs, and served as a first line customer contact. Ensured timely tape mount processing, performed routine maintenance on tape drives and Completed the Operations Development Program.
Education
Skills
- Bilingual (English/ Spanish)
- Perform well under pressure
- Excel in a “teamwork” environment
- Effective in the fulfillment of customer requirements and the expectations for quality work
- Extensive trouble shooting, problem solving, resolution skills
- Strong management and organizational skills
- Strong communication skills
- Software – MS Office, Outlook, webex, Slack, Fleet Asset and Control tracker (FACT), Service Now, Add, change, Delete System, Sales Force, Time and expense Tracking, Clarity time Tracking, 2026 Netex Asset Tracking, Visio, Cisco VPN,
Accomplishments
- Documented and created process for support team in India, on how to engage AMEX data center hardware teams to install/remove hardware and cabling into large global data centers.
- Documented and created tool documents, to India Colleagues to support regular environment changes (change log capture/with time stamp and implementation change notification process to leadership and internal support teams of changes are in progress.
- Created and distributed End of Life Hardware decommission and disposal process to internal project team process on how to decommission legacy hardware frome wiping asset configuration to engaging disposal teams and clear hardware out of AMEX sites.
- Supervised team of 13 staff members to work my le
Section name
References available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Onx/CBTS Project Manager
CBTS
03.2016 - Current
Network Project Manager
HP (Hewlett Packard)
03.2010 - 02.2016
Voice/Data - Implementation Manager
EDS
12.2006 - 05.2008
Infrastructure Specialist
EDS at Safety-Kleen Account
06.2005 - 12.2006
Project Manager
EDS at the Fujitsu Network Communications Account
11.2000 - 06.2003
Telecommunications Specialist
Experian Information Solutions
11.1998 - 11.2000
Network - Hardware & Operations
EDS (Electronic Data Systems)
08.1991 - 10.1998
Operations
10.1986 - 08.1991