Kimberly Paz
Sanford,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
General Manager
Antojitos 504
04.2023 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Front Desk Receptionist
Carolina Med Care
05.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
Sales Assistant
Diamonds And Gold Inc.
02.2021 - 04.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Utilized advanced computer skills to quickly and accurately input data into various softwares.
Waitress
Sarkus Express
03.2020 - 10.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
PBT - Phlebotomy
Central Carolina Community College
Pittsboro, NC12.2022
Lee County High School
Sanford, NC06.2017
Skills
- Bilingual (English/ Spanish)
- Display Building
- Processing Payments
- Complex Problem-Solving
- Visual Merchandising
- Customer Needs Assessment
- Store Organization
- Positive Customer Engagement
- Attention to Detail
- Team Leadership
- Speech Clarity
- Computer Proficiency and Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Antojitos 504
04.2023 - 10.2023
Front Desk Receptionist
Carolina Med Care
05.2022 - 01.2023
Sales Assistant
Diamonds And Gold Inc.
02.2021 - 04.2022
Waitress
Sarkus Express
03.2020 - 10.2020
Lee County High School
PBT - Phlebotomy
Central Carolina Community College
Similar Profiles
Shaochun LinShaochun Lin
Gardener at Blk 504 Montreal Drive Community GardenGardener at Blk 504 Montreal Drive Community Garden
Johnathon AlvaJohnathon Alva
Stagehand at IATSE Local 504Stagehand at IATSE Local 504
Ian ParkinsonIan Parkinson
Stagehand at IATSE Local 504Stagehand at IATSE Local 504