Efren VIiramontes
Walmart
El Paso,TX
2
Languages
10
years of professional experience
Experienced operation manager with 10 years of customer service experience, leading a team of 130 associates. Consistently exceeding inventory goals, as well as implementing new technologies such as Digital Shelf labels ahead of schedule. Leads team to perform above company standards. Keeping compliance and safety standards throughout all associates and standards.
Work History
Operations Manager
6 Years 4 Months- Directed daily store operations, aligning staffing, freight flow, and customer service priorities.
- Monitored inventory accuracy, shrink controls, and replenishment processes across high-volume departments.
- Coordinated team schedules, task execution, and shift handoffs to maintain consistent coverage.
- Analyzed operational performance and implemented process improvements to reduce delays and rework.
- Trained supervisors and associates on safety standards, policies, and performance expectations.
- Resolved escalated store issues, balancing customer needs with operational requirements.
Team Leader
1 Year 11 Months- Directed associates in daily workflow to maintain service standards and complete tasks across assigned department.
- Monitored inventory levels and backroom conditions to support accurate replenishment and reduce shrink.
- Trained new associates on store procedures, safety practices, and customer service expectations.
- Scheduled coverage and balanced staffing needs to maintain productivity during peak business periods.
- Resolved customer concerns on floor, reinforcing service recovery and positive shopping experience.
- Enforced compliance with safety, cash handling, and operational policies to support store readiness.
- Improved team performance by coaching associates, removing workflow barriers, and strengthening accountability.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service Manager
5 Months- Led customer service desk operations, resolving escalated concerns and ensuring consistent service standards.
- Managed front-end workflows to maintain checkout efficiency, accuracy, and guest satisfaction.
- Scheduled and directed staffing to support peak traffic, service desk coverage, and daily priorities.
- Coached associates on Walmart service policies, register procedures, and effective customer interactions.
- Supervised employees and assessed performance to determine training needs and defined accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
1 Year 7 Months- Processed customer transactions accurately at the register, maintaining balanced cash drawer and smooth checkout flow.
- Scanned merchandise efficiently while verifying price, coupons, and promotional discounts.
- Assisted customers with questions, item locations, and self-checkout troubleshooting.
- Handled returns and exchanges according to store policy and payment procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma
Skills
Operations management
Inventory management
Operational efficiency
Planning and implementation
Performance management
Maintaining compliance
Client relationship management
Stakeholder engagement
Team leadership
Staff management
Staff training
Service excellence
Inventory control
Problem-solving
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
Walmart
01.2020 - 05.2026Read More
Team Leader
Walmart
02.2018 - 01.2020Read More
Customer Service Manager
Walmart
09.2017 - 02.2018Read More
Cashier
Walmart
02.2016 - 09.2017Read More
Canutillo High School
High School Diploma
Read More