Efren Carlos Ornelas III
Austin,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ViaPlus by VINCI Highways
08.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Account Executive
Sentry Capital Group
06.2023 - 03.2024
- Crafted personalized lending solutions by conducting thorough financial analyses tailored to individual client needs and financial goals.
- Cultivated and maintained strong client relationships, acting as a key point of contact for inquiries and guidance throughout the lending process.
- Assessed market trends/fluctuations to offer informed insights and recommendations for optimizing lending strategies.
- Ensured adherence to regulatory guidelines and internal policies, upholding the company’s standards of excellence and compliance within the private lending sector.
Body Tech/REI Tech
Autocraft Bodywerks
11.2022 - 05.2023
- Conducted intricate disassembly and reassembly of specialized electric vehicles, particularly Teslas, Rivians, and Lucids, ensuring precise and efficient repair processes.
- Utilized expert knowledge and manufacturer guidelines to perform meticulous inspections and diagnose damages specific to electric vehicle structures and components.
- Worked closely with a specialized team to streamline workflows to ensure timely project completions.
- Utilized cutting-edge tools and expertise to maintain the highest standard of quality and safety.
Machine Process Operator
Wolfram Manufacturing
07.2022 - 11.2022
- Operated and monitored machinery within a small-scale manufacturing environment focused on producing precision metal parts.
- Executed machine setups, ensuring accurate specifications and adherence to quality standards for the manufacturing process.
- Conducted regular inspections and maintenance of machinery to guarantee optimal functionality and minimize downtime.
Bartender
El Paso Live
11.2021 - 04.2022
- Provided exceptional customer service by mixing and serving beverages to patrons during live events, ensuring a positive and enjoyable experience.
- Maintained a clean and organized bar area, adhering to hygiene and safety standards while efficiently handling high-volume orders.
- Demonstrated product knowledge, recommending and preparing a diverse range of beverages based on customer preferences and event themes.
Education
No Degree - Communications
Austin Community College
Austin, TXMusic Management & Production
University of Texas at San Antonio
San Antonio, TXHigh School -
El Dorado High School
El Paso, TX05-2015
Skills
- Able to work in high-stress and ever-changing environments
- Web and tech-savvy
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ViaPlus by VINCI Highways
08.2024 - 04.2025
Account Executive
Sentry Capital Group
06.2023 - 03.2024
Body Tech/REI Tech
Autocraft Bodywerks
11.2022 - 05.2023
Machine Process Operator
Wolfram Manufacturing
07.2022 - 11.2022
Bartender
El Paso Live
11.2021 - 04.2022
Music Management & Production
University of Texas at San Antonio
No Degree - Communications
Austin Community College
High School -
El Dorado High School
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