ASHLEY SHERROD
Lexington,SC
Summary
Focused on upholding professionalism and adherence to company policies while striving for service excellence in all interactions.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
- Provided accurate and appropriate information in response to customer inquiries
- Made reasonable procedure exceptions to accommodate unusual customer requests based on customer and business needs
- Maintained consistent requirements in time management and support quotas
- Trained in assisting customers to best advise them on current and updating prescription plan options
Server
Longhorn Steakhouse
Columbia, SC
04.2005 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure efficient food preparation and service flow.
- Assisted in training new servers on menu knowledge and service protocols.
General Manager/Waitress/Hostess/Kitchen Staff
Denny’s Inc
Lexington, SC
08.2005 - 12.2024
- Facilitated customer greetings and managed seating chart to optimize service efficiency.
- Managed table service for up to 15 tables, ensuring exceptional customer service and order accuracy.
- Delivered prompt service while maintaining exceptional food quality standards.
- Spearheaded training initiatives for new employees, ensuring adherence to industry standards.
- Oversaw daily operations and ensured compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
Education
High School Diploma - undefined
Loganville High School
Loganville, GA05.2003
Skills
- Demonstrated exceptional organizational abilities to streamline workflows and enhance productivity
- Directed teams to achieve strategic objectives and foster collaborative environments
- Demonstrated exceptional verbal and written communication abilities
- Facilitated decision-making processes and resolved conflicts to enhance team dynamics
- Cultivated and sustained professional relationships with clients
- Demonstrated flexibility in adjusting to changing priorities and environments
- Collaborated effectively with cross-functional teams to achieve project goals
- Demonstrated proficiency in managing high-stress situations with composure and efficiency
COMMUNITY SERVICE & VOLUNTEER WORK
Walton Country Animal Shelter, State of Georgia
Timeline
General Manager/Waitress/Hostess/Kitchen Staff
Denny’s Inc
08.2005 - 12.2024
Server
Longhorn Steakhouse
04.2005 - 03.2026
Customer Service Representative
High School Diploma - undefined
Loganville High School