Corlette Davis
Irvington,USA
Summary
Assisted teams in managing multiple tasks effectively to meet project deadlines. Supported project completion through diligent follow-up and organization. Aimed for opportunities that offer greater responsibility and leadership.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Mobile Area Water and Sewer Services - MAWSS
Mobile, AL
11.2023 - Current
- Process new service, transfer of service, disconnection requests (Residential and business)
- Provide invoice explanation
Lease End Experience Representative
World Omni Financial Corp
Mobile, AL
11.2021 - 05.2023
- Assist customers (outbound/inbound) w/ lease end process
- Process lease end extensions
- Schedule lease end inspections
Customer Care Associate
World Omni Financial Corp
Mobile, AL
08.2019 - 11.2021
- Assist customers with reviewing invoices
- Process payments, extensions for scheduled monthly payments
- Submit requests for copies of titles (customer relocation/vehicle registration)
Data Entry Operator
Spherion Staffing Services
Mobile, AL
06.2018 - 08.2019
- Assist with processing damage claims for repossessed vehicles
- Enter information to have Lease return vehicles prepared for pickup
Call Center Agent
Alorica
Saraland, AL
06.2016 - 11.2018
- Assist call in customers with issues, varying from device activations to device troubleshooting
- Bill review for discrepancies
Benefits Administrator
AustalUSA
Mobile, AL
08.2011 - 07.2015
- Compiled statistical information for voluntary benefits Enrollment
- Answered employee Benefits-related questions and resolved any issues and/or concerns.
- Conducted weekly benefits orientation for approximately 25 - 30 benefit-eligible employees, including I-9 verification
- Supported 4000+ employees at all levels, including executive leadership.
- Processed employee eligibility status for FMLA, MLOA, PLOA.
Payroll/Data Entry Clerk
AustalUSA
Mobile, AL
03.2004 - 08.2011
- Accurately processed data validation and transmission for weekly, semi-monthly payrolls.
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
- Responded to employee inquiries regarding payroll and timekeeping.
- Processed rehires, transfers, terminations, garnishments and withholdings.
Education
Associate of Science - Human Resources Management
Penn Foster Career School
Scranton, PASkills
Demonstrated expertise in Microsoft Office applications to enhance productivity and efficiency
Demonstrated exceptional organizational capabilities to streamline workflows and enhance productivity
Exercised rigorous attention to detail in all tasks and projects
Exhibited a proactive and enthusiastic approach to work responsibilities
Driven outcomes through strategic planning and execution of initiatives
Demonstrated exceptional verbal and written communication abilities
Demonstrated initiative and autonomy in task execution
Demonstrated effective phone etiquette to enhance customer interactions
Optimized scheduling and prioritization of tasks to enhance productivity
Demonstrated professionalism and maturity in all interactions and decision-making processes
Demonstrated exceptional problem-solving abilities to address complex challenges
Demonstrated initiative and independence in driving projects to completion
Accomplishments
- Customer Service
Timeline
Customer Service Representative
Mobile Area Water and Sewer Services - MAWSS
11.2023 - Current
Lease End Experience Representative
World Omni Financial Corp
11.2021 - 05.2023
Customer Care Associate
World Omni Financial Corp
08.2019 - 11.2021
Data Entry Operator
Spherion Staffing Services
06.2018 - 08.2019
Call Center Agent
Alorica
06.2016 - 11.2018
Benefits Administrator
AustalUSA
08.2011 - 07.2015
Payroll/Data Entry Clerk
AustalUSA
03.2004 - 08.2011
Associate of Science - Human Resources Management
Penn Foster Career School