Eglen Lucero
Albuquerque,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
9
9
years of professional experience
Work History
Delivery
Amazon
Albuquerque, New Mexico
04.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered packages efficiently to various locations within designated routes.
- Loaded and unloaded packages safely to minimize damage during transport.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Volunteer
Bernalillo Animal Care and Resource
Albuquerque, New Mexico
01.2026 - 04.2026
- Assisted clients in securing stable housing through supportive services.
- Coordinated community outreach initiatives to raise awareness about homelessness.
- Conducted intake assessments to determine client needs and resources.
- Provided daily care and supervision for dogs of various breeds and sizes.
- Maintained clean and safe living environments for all animals in care.
- Regularly cleaned cages, runs, kennels, yards and other enclosures used by the animals.
Prep Cook
Twisters
Albuquerque, New Mexico
03.2019 - 03.2021
- Prepared ingredients according to recipes and menu specifications.
- Maintained cleanliness and organization in kitchen workstations.
- Assisted chefs in plating and presenting dishes for serving.
- Operated kitchen equipment safely and efficiently during food preparation.
- Followed food safety protocols to prevent contamination and waste.
- Stocked supplies and organized inventory for easy access during shifts.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- Stocked kitchen with necessary supplies, including food items and utensils.
Volunteer
Women’s Housing Coalition
Albuquerque, New Mexico
01.2018 - 01.2019
- Assisted clients in securing stable housing through supportive services.
- Coordinated community outreach initiatives to raise awareness about homelessness.
- Conducted intake assessments to determine client needs and resources.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Cashier
El Taco Riendo
Albuquerque, New Mexico
01.2017 - 01.2018
- Processed customer transactions efficiently and accurately at a busy taco restaurant.
- Maintained clean and organized workstations throughout the shift during peak hours.
- Assisted customers with menu selections and provided recommendations for their orders.
- Provided friendly and attentive customer service to enhance the dining experience.
- Managed inventory by restocking supplies and reporting shortages to supervisors.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers.
- Performed other duties as assigned by management.
Education
New America School
Albuquerque, NMSkills
- Delivery management
- Route navigation
- Package handling
- Loading techniques
Time management
Active listening
Patient
Dependable
Responsible
Efficient
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Volunteer
Bernalillo Animal Care and Resource
01.2026 - 04.2026
Delivery
Amazon
04.2021 - Current
Prep Cook
Twisters
03.2019 - 03.2021
Volunteer
Women’s Housing Coalition
01.2018 - 01.2019
Cashier
El Taco Riendo
01.2017 - 01.2018
New America School