Egypt Alexander
Fond Du Lac
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pick N Save
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pet Sitter
Family, Friends, Neighbors
07.2019 - 10.2019
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI01-2025
Skills
- Customer service
- Conflict resolution
- Active listening
- Time management
- Team collaboration
- Problem solving
Timeline
Customer Service Representative
Pick N Save
06.2023 - Current
Pet Sitter
Family, Friends, Neighbors
07.2019 - 10.2019
High School Diploma -
Fond Du Lac High School
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