Egypt Price
San Antonio,TX
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Customer Support roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Got to believe Transportation
Charlotte, NC
01.2023 - Current
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Maintained customer accounts and updated account information as needed.
- Performed data entry tasks for client records management.
- Developed training materials for new team members related to customer service processes.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Investigated unusual or complex customer requests and escalated them as necessary to higher levels of expertise within the organization.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
Server
Olive Garden Restaurant
San Antonio, TX
09.2020 - 10.2022
- My role as a server was to greet/interact with different type of people on a daily basis. Being able to acknowledge and identify different products on the menu, and specific specialty items. I also provided excellent professional customer service and took the initiative to go above and beyond to compete task.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Southwest Legacy High School
San Antonio, TX05-2022
Skills
- Data Entry
- Payment Processing
- Email correspondence
- Database Research
Timeline
Customer Care Representative
Got to believe Transportation
01.2023 - Current
Server
Olive Garden Restaurant
09.2020 - 10.2022
High School Diploma -
Southwest Legacy High School
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