EHAB KILANI
North Olmsted,USA
Summary
Dynamic & accomplished professional with 30 years of versatile experience across diverse organizational domains in Case Managments, Operations Management, Business Development, Channel Management and Seales .
Professional Counselor with strong background in mental health and social services. Skilled at motivating, communicating, and advocating for clients. Comfortable working autonomously or in a team-based setting. Systematic and organized with quick adaptability to changing trends and processes exceptional interpersonal and presentation skills, comprehensive problem detection/ solving abilities and a highly analytical bent of mind. An effective decision maker and responsible for a matured approach with proven expertise to work accurately and quickly prioritize, coordinate & consolidate tasks. Seasoned professional in general and operations management with comprehensive experience leading teams, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
39
39
years of professional experience
Work History
Refugee Service Support - RSS Case Manger
US Committee for Refugees and Immigrants (USCRI)
Cleveland, OH
10.2024 - Current
- Managed a caseload of 6-10 Clients (Refugees) by assisting them in setting employment-related goals and job opportunities and resume building.
- Accompany Client to the Job interview and applying for Jobs.
- Job placement, Job retention services and job skills trainings.
- Providing ongoing support and monitoring progress in the employment opportunities.
- Conducted after work site visits and follow-up meetings to ensure client Job retention and self-sufficiency.
- Developed and maintained strong relationships with community partners, Employers and service providers.
Qualified Mental Health Specialist Case Manager
Community Behavioural Health Canter (CBHC)
Beachwood, USA
05.2023 - 10.2024
- Coordination of rehabilitative
- Educational and supportive interventions
- Work with clients in a community setting to improve their personal and social functioning
- Learn daily living skills and coping mechanisms to handle stress and anxiety
- Collaborate with counsellors as well as the client to develop a comprehensive treatment plan
- Client advocacy and linkage to a wide range of community resources such as other healthcare providers, government programs and non-profit services
- Executed appropriate risk-assessment and mitigation strategies
- Documented all patient information including service plans, treatment reports and progress notes
- Quickly responded to crisis situations when severe mental health and behavioral issues arose
- Referred clients to other programs and community agencies to enhance treatment processes
Partner & Area Manager
DESPEC LEVANT
, Jordan
05.2009 - 12.2020
- Formulate fruitful business development strategies to ensure long-term success
- Set standards and objectives for different departments
- Optimize and oversee operations to ensure efficiency
- Lead a team of sales towards effective collaboration and attainment of goals
- Undertake sound financial management to ensure profitability and stay within budget
- Ensure compliance with company's policies and operational guidelines
- Deal with problems by providing creative and practical solutions
- Evaluate performance using key metrics and address issues to improve it
- Report to senior executives on progress and issues
- Assist upper management in decisions for expansion or acquisition
- Jordan
Partner & Operations Manager
ARAM Corp. for International Trade
, Jordan
01.1994 - 04.2009
- Managing a team of approximately 25 employees in a busy work environment
- Negotiating contracts, ensuring that they balance value and risk
- Establish and implement departmental policies, goals, objectives, and procedures
- Creating, managing and analyzing performance data and other information
- Ensuring that capacity and capability are continually planned
- Encouraging, identifying and developing best practice strategy
- Ensuring compliance to all Environmental Health & Safety goals & objectives
- Producing Operations manuals which define how the business is to be run
- Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department
- Jordan
Corporal - First Class Warehouse Officer
THE JORDANIAN ARMED FORCES
, Jordan
10.1985 - 11.1989
- Liaise with suppliers & logistic team
- Plan, coordinate and monitor the receipt, order, assembly and dispatch of goods
- Use space and mechanical handling equipment efficiently, making sure quality, and environmental objectives are met
- Keep stocks levels under control and up to date with inventory reports
- Plan future capacity requirements
- Organize the training of staff, as well as monitoring staff performance and progress
- Produce regular reports to the senior officers
- Maintain standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely
- Oversee the planned maintenance of vehicles, machinery and equipment
Education
B.Sc. - Economics
Middle East Technical University
Ankara, Turkey01.1993
Skills
- Team Leadership
- Motivation
- Building Successful Teams
- Legal Compliance
- Regulatory Compliance
- Information Security
- Influencing
- Negotiation
- New Business Development
- Key Account Management
- Channel Sales
- Sales Development
- Target Achievement
- People Development
- Diversity Management
- Budget Management
- Pragmatic Problem Solving
- Relationship Building
- Supplier Relationship Management
- Customer Relationship Management
Languages
- Arabic
- English
Community Service
- Rotary International, 01/01/09, 10/01/2022
- Jordan Computer Society, 01/01/99, 10/01/2022
- Gola - Gift of Life Jordan, 01/01/09, 10/01/2022
References
Available on request
Personal Information
Date of Birth: 06/01/68
References
References available upon request.
Timeline
Refugee Service Support - RSS Case Manger
US Committee for Refugees and Immigrants (USCRI)
10.2024 - Current
Qualified Mental Health Specialist Case Manager
Community Behavioural Health Canter (CBHC)
05.2023 - 10.2024
Partner & Area Manager
DESPEC LEVANT
05.2009 - 12.2020
Partner & Operations Manager
ARAM Corp. for International Trade
01.1994 - 04.2009
Corporal - First Class Warehouse Officer
THE JORDANIAN ARMED FORCES
10.1985 - 11.1989
B.Sc. - Economics
Middle East Technical University
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