Ashlyn Miller
Evansville,IN
Summary
Dedicated professional with a focus on empathy and effective communication. Experienced in case documentation and advocating for clients, consistently contributing to improved service delivery and outcomes.
Overview
6
6
years of professional experience
Work History
Lead Case Manger
Yocum Krowl and Associates
Evansville , IN
11.2023 - 11.2025
- Developed case documentation in accordance with agency standards and regulations.
- Implemented strategies to enhance service delivery and client engagement.
- Analyzed client data to identify trends and improve service outcomes.
- Advocated for clients' needs within multidisciplinary teams and external agencies.
- Conducted initial intakes with new clients assessing their specific needs.
- Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
- Assisted in the development of new programs and initiatives aimed at improving service delivery.
- Advised clients on available resources within the community that could benefit them in their recovery process.
- Provided support and mentoring for less experienced Case Managers.
- Collaborated closely with other departments such as medical staff or social workers regarding client care issues.
- Reviewed client files regularly for accuracy and completeness.
Home Health Aide
Illinois Home Care Specialists
Carpentersville , IL
03.2022 - 01.2023
- Provided personal care and assistance with daily living activities.
- Maintained a clean and safe environment for clients at home.
- Documented client interactions and care activities accurately in records.
- Supported clients emotionally through companionship and conversation.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
Quality Inspector
PBTT
Newburgh , IN
06.2021 - 01.2022
- Inspected products for defects and ensured compliance with quality standards.
- Collaborated with production teams to troubleshoot quality issues effectively.
- Maintained accurate records of inspections and quality control activities.
- Trained new staff on quality inspection procedures and safety protocols.
- Communicated findings to management to support decision-making processes.
- Notified supervisors about production problems and helped identify and correct concerns.
- Ensured that all safety procedures were followed while inspecting materials or products.
Carhop Server
Sonic
Evansville , IN
05.2020 - 01.2022
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness of serving trays and dining area.
- Took customer orders accurately and efficiently.
- Assisted in setting up outdoor dining areas for service.
- Handled cash transactions and processed payments promptly.
- Communicated effectively with kitchen staff regarding orders and special requests.
- Ensured compliance with health and safety standards at all times.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
High School Diploma -
FJ Reitz High School
Evansville, IN05-2020
Skills
- Case documentation
- Data analysis
- Team leadership
- Client engagement
- Effective communication
- Case assessment
- Marketing and promotion
- Community resources
- Data entry and analysis
- Social work
- Empathy and compassion
- Clear communication
- Problem-solving
- Positive attitude
Timeline
Lead Case Manger
Yocum Krowl and Associates
11.2023 - 11.2025
Home Health Aide
Illinois Home Care Specialists
03.2022 - 01.2023
Quality Inspector
PBTT
06.2021 - 01.2022
Carhop Server
Sonic
05.2020 - 01.2022
High School Diploma -
FJ Reitz High School